Customer Testimonials
This was our first experience with Sears. We bought the first and only care we looked at through Sue Brinks. She was very knowledgable and had good follow through. I would definitely buy through Sears (and Sue) again,
My purchasing experience with Sears Import Autos was simply amazing. I first met sue during the Minneapolis Auto Show where she was watching over a livery of Benz' finest on display in the import section of the show. We struck up a casual conversation and I saw her later in the spring to get more acquainted with the EQ line and some other options that I was considering for my next vehicle. Every step of the way, she was attentive and open to as many questions and test drives as I wanted. Once we got to the ordering process, Sue ...
Danny was an amazing sales professional. He answered all my questions and was very patient with my complex schedule. All in all a very good car buying experience.
I had an amazing experience at Sears Imports. Endre worked very hard to find us a new 2024 GLS 450 with all the features my wife and I were looking for. Endre was extremely professional and communication was immediate and thorough. The sign out process with Jennifer took all of 5 minutes. Everything was prepared for pickup when I arrived. They value their customers time and that was evident in the entire process. Sears imports is everything you would expect from a luxury car dealership and we will continue to give them and Endre our business!
Danny was fun, knowledgeable, efficient, and helpful. He is a great salesman; he has integrity and was willing to help me locate the car I wanted. Danny is also honest and gave good feedback on other cars without ever being negative which was helpful and established trust. The buying process was enjoyable as it should be. Everyone I encountered made getting a new vehicle exciting, Thank you to this entire team!
I purchased my car back in April and was incredibly happy with the customer service and overall experience. Sue Brink was absolutely lovely. She answered all of my questions in detail, and got me and incredibly low interest rate. Highly recommend working with her and purchasing your Mercedes from Sears.
A high end dealership with great staff members, quality vehicles, and great customer service! Would highly recommend. Nick was incredible to work with! He was kind, friendly, and made the entire process run smoothly and was willing to answer any questions I had about the process and the vehicle! Thanks, Nick!
I recently purchased a 2018 Lexus GX 460 from Sears Imports and I had a great experience with John and his team. The premise is nice and professional as well as the people. John is a man with integrity and friendly to talk to. He is honest and fair. I would highly recommend anyone to go there and see John. I do believe that their goal is to help people and enjoying in the process. Highly recommended.
I had a flat tire that could not be fixed, (I had an appointment to replace all of them at Sears Mercedes-Benz in two weeks), late Thursday night. We needed the car on Friday by 2pm to go in vacation, we were not hopeful. Karlina met us in the service department and promised she would do what she could. She was so positive and reassuring!! She waved her magic wand and voilà our car was ready on Friday by noon. Thank you.
Sue was very kind and helpful when looking for a car! she made the process so easy! I would definitely recommend her to a family member or friend!
A great dealership without a great salesguy is nothing! Thanks to Endre Bacsa who helped me even though we're miles away from their delearship. It was really smooth transaction, will definitely recommend this salesguy and dealership. Again, THANK YOU!!!
Fantastic experience!! John is a great salesman, he answered all my questions and made the process great
We could not have been happier with our experience with this dealership. Boris and Jason were both a delight to work with. They both made the process super simple, and did not waste our time. Boris took the extra time and made sure we were aware of all the functions of the car, which was super helpful. I would highly recommend Boris and Jason to work with and would not hesitate to purchase from them in the future. Thanks again!!
We own a few Sprinter Vans at our company (6) and have always had a great experience with guys at the sprinter sales (Dan) and repair departments (Reed & Preston). Our vehicles are serviced efficiently and the repairs are priced fairly compared to other "import" repair service facilities. Many times the import service repair companies do not have parts or the tools required to even do the repairs on the sprinters. High marks for responsiveness and quality!
My wife said it best about the entire buying process, John really did made it easy!
I’ve purchased a number of cars from Sears Auto and every encounter has been fantastic
I just completed my purchase of a new Mercedes EQE and I couldn't be happier. I met my salesperson Sue B during the Minneapolis Auto Show earlier in the year while admiring a couple of Mercedes in the display hall. We struck up a friendly conversation and I agreed to explore the dealership later in the Spring. When I arrived, I test drove a number of vehicles and had every last question answered without once feeling pressure or being rushed. When we moved forward with ordering my EQE, the support continued through the customization process and then getting regular ...
Endre Bacsa was extremely professional and efficient assisting me with my purchase of my 2019 BMW. Endre made the entire process easy and understandable. Highly recommend.
Good to deal with. John M was as accommodating as he could be. His boss Nic even had to call his dad to ok the sale. Didn’t leave in a blizzard so that was good. Hope they all have a great Labor Day weekend.
We were in and out in a few hours satisfied ! Great customer service. Couldn’t have asked for a better rep.
Everyone at this dealership is very focused on the customer and very professional. We had a great experience working with John Mulligan and are loving our new purchase!
Beautiful dealership and was extremely easy to find what I was looking for before needing help
My car was deemed a total loss and I had to start from square one to find something else. I came across a few cars at Sears and Endre Bacsa was quick to contact me and follow up to schedule a test drive of them all. He was very knowledgeable of the vehicles and really went above and beyond to answer my Qs, even those that I needed a mechanic to answer. I purchased a vehicle and had a light come on later that day, and he took it back the next morning to assess and remedy the problem. A ...
Danny helped me with everything, let me look at 2 cars I was very interested in and when it came time to pick he walked through all the different features to make this difficult decision!😂
Nick was extremely professional and helpful in purchasing my new GLC300. He had the vehicles prepared for test driving and was able to answer my questions. He made the entire purchase process hassle free and enjoyable.
Bought a car from Sears on line and had it delivered to my house in Texas. Danny Bernstrom was extremely helpful and answered all my questions. The process was seamless from start to finish. I have bought a lot of vehicles, high marks to both Sears and Danny!
Nicholas McGovern provided a wonderful assistance in purchasing my vehicle. He is very respectful, patient and knowledgable. I had a great experience compared to other places. Keep up the good work!
This is the third vehicle I have had the pleasure of buying with Sue's help. She goes out of her way to make sure everything is proper. Thank you Sue.!!!
Endre was great!
We had a great experience with Ben Grunewald and everyone we worked with at Sears Imported Autos. Ben was knowledgable, friendly and patient during our many questions, calls and texts. We came back after having a great experience several years earlier. Highly recommend!
John Mulligan was a very pleasant and personable salesman. Very knowledgeable. Greatly appreciated.
Excellent service and delivery. It was Ben and the detailing team that sold the vehicle!
It was Great working with sue. And the amazing team that they have at sears automotive.
Great overall experience, would recommend my sales person, Sue Brink was great! Easy to work with the entire team!
Very professional and great service. They made the experience easy and enjoyable. I would highly recommend them.
I had SUCH a pleasant experience at Sears Imported Auto! They were beyond efficient and everyone exceedingly pleasant. I look forward to a long relationship with this group.
Great service from the beginning . Highly recommended for those looking for a pre-owned vehicle.
I had a great buying experience. Everything was seamless and without any issues whatsoever. I highly recommend Sears.
I loved the customer service in all areas of my purchase . John did an outstanding job and went above and beyond to make me feel comfortable and make it an easy process to get me new Benz . If you are looking to buy a car this is where you want to go . I’ll definitely be purchasing more vehicles from them . Jennifer also has an amazing vibe and makes the paper work part of things go smooth .
Best experience purchasing a new car. Sue was amazing to work with. She was very professional, knowledgeable and the process was so seamless. I will definitely recommend Sue in the future
I Would highly recommend, very professional, vehicle is show floor quality, impressive presentation at delivery
Danny the salesman was awesome to work with! I got the car I wanted and it was done quickly.
Friendly staff and nice set up. The waiting area is well equipped and makes for a nice time if you're waiting on service or an appointment. Sue was great through the whole process, very patient with me as I was looking at several different options for vehicles. Highly recommend working with Sue.
Working with the salesman Danny was great! I got the car I wanted and it was a painless process
I was so pleased with our experience dealing with Endre Bacsa. He was extremely knowledgeable of all of the various SUVs listening to what we were interested in..very, very accommodating to our availability. Excellent service! Highly recommend him at Sears!
Everyone was pleasant and professional especially Danny and Jennifer. Danny went above and beyond to help me make a decision between 2 vehicles that I really liked. He spent extra time with me that he probably could have been using to get another client. I really do not like car shopping and Danny helped the process go smoothly. And Jennifer made the financing and paperwork go quick and easy. One thing to be improved on was the area we waited in—it was all out of water and snacks.
Love it.
I’ve been a customer of Sears Imports for many years! Top notch customer service. Whether purchasing a vehicle or servicing one. My recent experience of purchasing my car at lease end was so seamless thanks to John Mulligan! It was truly the easiest car buying experience I’ve had.
Boris was so wonderful to work with. He helped guide me through the buying process while listening to all of my needs and answering every question that I had. Boris is the best and I had an overall great experience working with him.
Endre was very helpful with my purchase ! 2018 E300. Go see him !
Andre was great super attentive to my needs and listened and helped me get a great vehicle !
Amazing customer service! Very attentive and supportive, Endre was amazing and professional when you go here and for him. Endre Thank you!
Endre was extremely helpful in giving me a fair price on a vehicle I was looking to sell(a BMW m5 competition). He was very responsive and thorough in making sure that I was communicated with and also making sure that I got a number that was competitive with other dealerships in the area. If you are in the market for selling your vehicle or also looking for a vehicle as well, don’t hesitate to contact Endre. Great communication, very helpful and very kind. Thanks again
Ben G was wonderful to work with! Highly recommend!
Overall great experience. I worked with Ben and he was super helpful and informative on our decision making process. He didn’t push us on anything and listened to what our needs and wants were, which is hard to find based on other dealership experiences. I can not recommended Ben and this dealership enough!
I have purchased 5 cars from Sears and sent 3 employees that purchased cars. All of them were purchased from Endre Bacsa. He has been the easiest, most knowledgeable consultant that I have ever worked with. Go see Endre, you will not be disappointed.
John Mulligan helped me out with buying my new car. I recommend him to friends and family.
Ben G was a 5 star salesmen. Highly recommended!
We worked with Danny on a G Wagon sale. Danny was incredible to work with, he was extremely professional as well as personable! Will work with him again
Had a great experience with Danny, he made it an easy process and was super helpful.
Danny has been incredible to work with. He’s patient and extremely genuine and festers a great relationship pre and post sale!
Danny was an absolute pleasure to work with. He was low-pressure and very knowledgeable about the C300 I purchased. I would highly recommend anybody looking for a new or used Mercedes-Benz to reach out to Danny Bernstrom. He is knowledgeable, friendly, and always willing to go to the extra mile to ensure you have found the perfect vehicle.
She was the BEST !! Excellent customer service. I will definitely be a loyal customer. Highly recommend
Great experience working with Sue, Justin, and Sears Auto Staff. They were incredibly helpful, knowledgeable, professional, and always on top of things. This was my first time car shopping by myself, and I was very nervous at first. Sue truly made the process stress free. I never felt pressured into making a quick decision. I am so happy with my GLB and the purchasing process.
This process is never fun when buying a car but Ben was fabulous to work with. he made the entire process painless, professional and relatively quick. The final presentation of the car when ready was awesome! THANKS BEN! nice touch.
I like the coustmer service my fist time in the place I love all cars they have nice job
Working with Sue Brink was an absolute pleasure! She was extremely patient and went above and beyond to make the process go as smoothly as possible. I could not be happier with my new vehicle and the overall purchasing process. Highly recommend working with Sue to buy your next vehicle!
Recently purchased a new (used) car from Sears Mercedes. Ben Grunewald was great to work with!
This is my 3rd MB I'm purchasing from Sears Import. My experience has been great and Endre Bacsa has been amazing. He listened to my wants and needs, answered all my questions and guided me thru my selections. He made my experience memorable. Thanks Endre for all your help!
Sue was AMAZING!!! I’d highly recommend her great service. The process of buying a new car can sometimes be dreadful but she made it the complete opposite and so simple!
Boris was very thoughtful and addressed every concern I had. Made the process very easy and had great travel recommendations!
We had a good experience and felt we were treated fairly with our trade in.
Excellent. Helped me out with something tricky.
John was amazing! Throughout the whole process, he made sure my fiancé and I were comfortable and did EVERYTHING he could to make my process less tedious. If you’re looking for great assistance through your car buying process and a knowledgeable person, call and ask for John. Justin was also very knowledgeable and personable and had to ability to answer all of my questions with ease. 100% would buy another car from here.
Danny Bernstrom is the person you need to work with when looking for your next Mercedes-Benz. He was a true professional, zero pressure, and knowledgeable about the features within the vehicle. He helped me identify which model was right for me and got me into the perfect car for my first Mercedes-Benz. Thank you, Danny!
My family has worked with Sears for many years and countless Mercedes purchases. They know how to keep customers happy!
It was a great experience. Boris gave us all support and always brought several options and analysis. Very transparent negotiation.
I had an exceptional experience buying my new Mercedes from Boris. From the moment I stepped into the dealership, he greeted me warmly and attentively listened to my preferences. Boris was incredibly knowledgeable about the different models and helped me find the perfect one that suited my needs and budget. Throughout the entire process, Boris demonstrated professionalism and patience, answering all my questions with clarity and making sure I felt confident in my decision. He went above and beyond to ensure a smooth and hassle-free purchase, handling all the paperwork efficiently. I truly appreciated Boris's dedication to customer satisfaction, ...
Sue was a pleasure to work with! She made the whole process smooth and easy. Highly recommend.
Danny was a great salesman and helped greatly! The facility and staff were all very professional and I could not be happier
Boris was very helpful, professional and easy to work with. He explained tge pricing medel and provided data to back it up. The overall experience was great.
Boris went above and beyond to make this transaction smooth and easy. He always responded immediately whenever I had a question and always provided helpful information. Highly recommend!
John was a very thorough and helpful professional to deal with. The entire experience of working with Sears, being my first time here, was above and beyond any expectations I had prior.
Boris is a true pro. Courteous, patient and listened to our requirements. We will be back
Bought my third car from Boris who's the best! Great experience, great service. Will certainly be back for my next car, thank you!
Fantastic experience buying a car at Sears Imports. Worked with Boris, the highest level of service I have ever received anywhere. Boris is a true professional of his trade with great product knowledge and the deep respect for the customer. Thank you, Boris, for making our car buying experience both satisfying and fun! We love our car and we will be back!
After sale follow up and service is the best of the best . Boris help with all after sale questions and installation of me new license plate Sears is awesome
Sears imports was great to work with. Our salesperson (Boris) was friendly, knowledgeable and was extremely focused on our needs. He made buying a car a terrific experience.
Excellent service at Sears Imports of Minnesota. Ben my salesman is the best. I’m very happy with my car!
I had a phenomenal experience dealing with Nick McGovern in Sales. He was very accommodating and promptly answered any questions or concerns regarding a vehicle I was looking at. I felt comfortable the whole time. Fantastic sales(person)!
Service is always top notch here. John did a great job finding us the perfect car and had everything prepared for our closing day
After visiting multiple mercedes dealerships in the metro, I was very happy with my decision to go with Sears. They made the process very simple with ordering my first mercedes vehicle. Nick McGovern was an AMAZING salesman and very pleasant to work with. He truly went above and beyond and I could not be happier! He was prompt and helpful from the beginning of the process until the end. I will definitely be referring him to others!
Had a great experience at Sears Imports, from the beginning to end! I was car shopping for quite some time before I found the perfect car at Sears with the help of Sue. Jason from the finance office was also great to work with! They both are very knowledgeable and made sure my experience was exceptional! Highly recommend Sears Imports!
We worked with Sue Brink at Sears. She was professional, knowledgeable, polite and made it a pleasure to purchase our new car. We felt she went out of her way to work around our schedule. We never felt rushed and she was great to work with, answering all of our questions thoroughly and worked to find us the car we were interested in without any pressure. The champagne, picture, sign and bow on the car when we picked our car up were an unexpected fun surprise. We will refer our friends to her and will look for Sue when we ...
John was great to work with. He was friendly. He knew his stuff and got me this car with out a hitch. He was willing to engage with his manager and employ creative problem solving for our purchase. I appreciated him sitting in it with me to go over the technology and sytems. He shared my excitement and I also appreciated his humor. Thanks to everyone for making my first Mercedes purchase so seamless and enjoyable.
I recently Purchased a 2003 MB 230 SLK needing some love. The right and left Front Bumper Trim Strips were missing. I happened to find a pair on line. Two different colors I really needed Silver. I made the order. Yesterday I received a call from Krysta stating that she could supply the trim strips in primer. Since I need to paint these and a few other parts it was a no brainer. Krysta actually saved me money. Krysta Went above and beyond for customer satisfaction. Thank you for all your help . You get a Platinum star!
John was very helpful with the purchase. Very pleased with the service provided by everyone there.
Nick and Justin were great to work with. The communication was clear and concise, and the entire process was seamless.
John Mulligan made purchasing a new car a wonderful experience! John, made sure I was satisfied and that all my "must have" features were included in the vehicle. It was a pleasure working with John. I will highly recommend John to anyone in the market for a new vehicle!
The clear film on my front bumper had a couple of large bubbles on it, probably caused by a gas station car wash. I took it to Sears without an appointment. Matt removed the bubbles and made it look like new in a matter of minutes. Thanks Matt. Len K.
