Customer Testimonials

2020 & 2019 Dealer Rater Award

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Google May 22, 2022

Delivery experience top notch. Seriously. They handled everything well and the process couldn't have been easier. Shout to Nick G who's got himself a definite repeat customer.

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DealerRater May 20, 2022

I’ve been working with this dealership for 14 years and have been pleased with all aspects of the company.

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DealerRater May 20, 2022

This dealership was quite fancy, organized, very caring respectful people, and it was easy to know where you’re at in the building.

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DealerRater May 19, 2022

Justin is great! The entire sales and financial team are awesome. I do not care for the service team that much.

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DealerRater May 18, 2022

Very fast service. Nice people to work with. Had me out the door in a new car less the 2 hrs.

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DealerRater May 18, 2022

OMG the service was excellent John the sale person is AWESOME I rate him 200% I wil refer John Mulligan to my friends. I will be a returning customer!!!!!

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DealerRater May 17, 2022

This is the second car I have bought from sears. The whole team is top notch. Sue was great to work with. My next car will be from Sears as well.

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DealerRater May 15, 2022

Sears...smooth and classy. Nick W took excellent care of me from initial email communication to initial meet to the car and through the sale. Seamless.

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DealerRater May 14, 2022

Justin was provided great customer services. I am glad when I called, he made it easy for me to come see the car. I am thankful that our loan process was super smooth with finance team too. If you are looking for a car Justin will not failed you. When I saw my car with my cute bow, I was super happy to see how nice it was detail! Vee Ly Angeles

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Google May 13, 2022

I recently purchased a new (to me) Mercedes SUV, and have nothing but positive things to say about this dealership. I worked with Justin and he was very helpful in getting me into the vehicle I really wanted. If you are looking for a nice vehicle and high-end customer service, go to Sears Imports.

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DealerRater May 11, 2022

Good, open communication, provides good visibility to what is included in a deal from a sales and finance perspective. No games. Upfront and respectful.

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Google May 11, 2022

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DealerRater May 11, 2022

My experience was awesome. Sue Brink was amazing through the whole process. I highly recommend Sue and Sear’s Import dealership. Great work Sue!

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DealerRater May 10, 2022

Nick was excellent to work with and made the process quick and easy. One of the most enjoyable car buying experiences we have ever had. We would recommend Nick to anyone in the market for a new or used vehicle.

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DealerRater May 9, 2022

William Steiner Was great at making the process of my purchase smooth and easy he was great I would definitely recommend others to shop with Sears in the future Thanks..

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DealerRater May 8, 2022

This dealership and William were amazing, quick process and answered all of my questions and concerns. Love the purchase i made, i hope to make a another purchase in the near future!

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DealerRater May 8, 2022

Excellent service from the first time we came in to when we bought the car. William was fantastic!

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DealerRater May 7, 2022

Nick is a true professional and provided superior customer service! He took the time to walk me through all details of the car and I never felt rushed or that any question asked was too minor. He went out of his way to make the buying experience feel special and exciting! Thanks Nick!

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DealerRater May 6, 2022

Sue was very knowledgeable and helpful with my new vehicle. It had been 17 years since I bought a vehicle so there was plenty to show me!! I would recommend checking Sears Imported Autos, asking for Sue Brink, should you find yourself needing or wanting a new vehicle!!

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DealerRater Apr 30, 2022

Bill has a vast knowledge of all things Mercedes-Benz. He's extremely professional, communicates frequently throughout the process, and is an invaluable resource to the dealership. Looking forward to working with Bill on future visits to the Service Department.

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Google Apr 30, 2022

Awesome staff

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DealerRater Apr 29, 2022

Nick was super helpful and informative as we made our decision on what car to purchase! He went out of his way to make sure we were happy with our purchase!

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Google Apr 29, 2022

Troy in service is top notch. Made the experience great. Thank you.

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DealerRater Apr 29, 2022

Good salesman and very nice to worked with. Would recommend to others for future. Thanks John!

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DealerRater Apr 29, 2022

As a first time car buyer, I thought Nick W and Sears Imports in general made the process very smooth and seamless! Everyone was super helpful and made my first time buying a car a good experience.

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DealerRater Apr 24, 2022

New cars in todays world have become a real pain! Nick and Sears automotive made the process of choosing, ordering and receiving our new car a painless pleasure. Nick’s knowledge of the process and the options available made ordering our new GLC 43 easy. Nick kept us updated after ordering until delivery of the car. The team a Sears made the delivery of our car painless and they had it looking sharp.

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Google Apr 22, 2022

5 Star Plus dealership. Have been servicing my cars there for years and they continue to be consistent and offer great customer service. Very honest service Dept and reliable.

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DealerRater Apr 21, 2022

Nick was extremely professional, personable, and made the process seamless. Both my wife and I would highly recommend both Nick and Sears Import Mercedes.

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DealerRater Apr 20, 2022

Nick was fantastic to work with. Extremely knowledgeable, helpful and best of all, respectful of my time! He really listened and found me the best car for my situation. I can’t recommend him enough!

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DealerRater Apr 19, 2022

As a first time car buyer, Nick W and Sears Imported made everything really easy! Any questions I had were answered immediately or after some research for the trickier ones. Would definitely recommend them for a pleasant car buying experience!

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DealerRater Apr 19, 2022

Marvin, was extremely helpful and was very responsive to my questions through out the process.

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DealerRater Apr 18, 2022

Everyone I dealt with was very nice. Justin bent over backwards to get me into the car I desired.

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DealerRater Apr 17, 2022

It was an amazing and super easy experience. Nick did a good job at explaining the steps as a first time buyer. I’ll sure come back to get a Mercedes next time😁

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DealerRater Apr 13, 2022

John made the experience easy and fast no hassle! I’m definitely coming back to buy our next car from John!! Thank you 😊

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DealerRater Apr 13, 2022

Thank you John, this is my dream car. I really appreciate your help! Keep up the good work sir.

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DealerRater Apr 11, 2022

John responds quickly and takes care of his clients very well. I felt comfortable throughout the process since nobody rushed me to making the decision. I also want to thank Jen the manager helping me with the paperwork and guiding me through it. Thanks!

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DealerRater Apr 10, 2022

I flew 1000 miles to meet Boris and pick-up my car. The service and professionalism exceeded my expectations. I highly recommend Boris Perelman as a courteous and season salesperson and Sears Auto Imports as an outstanding dealership. Both the company and the salesperson represented the purchased vehicle honestly. It was fairly priced and I received excellent value. Thank-you. J. Morin Great Falls Montana.

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DealerRater Apr 10, 2022

John was amazing and very helpful. Great attitude and answered every questions I had. Super cool guy all around

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DealerRater Apr 9, 2022

John made my buying experience incredibly easy and stressfree. The whole buying process was very efficient with no unpleasant surprises, sales games or hard sell tactics. All my questions were answered very quickly and accurately. John was extremely professional and and a pleasure to work with. I highly recommend seeing John Mulligan at Sears Imported Autos if you are in the market for a Mercedes. Best car-buying experience I’ve had.

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Google Apr 8, 2022

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Google Apr 7, 2022

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DealerRater Apr 6, 2022

Had an amazing experience here and it was hassle and drama free! Definitely my go to for quality Mercedes!

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DealerRater Apr 5, 2022

Had the privilege of working with John Mulligan. He was really easy to work with and made sure everything was taken care of. We will definitely go back to him when the time comes.

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DealerRater Apr 3, 2022

Everyone was patient and kind and willing to answer all questions! Nick Griffin was extremely helpful and responsive from the moment I came in the first time to when I left the lot with my beautiful new car!

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DealerRater Apr 2, 2022

Visited so many dealerships all around the area searching for an affordable and reliable car. I new exactly what I wanted and was familiar with all the features so I wanted nothing more then to skip the sales pitches and questions. Over and over, no matter what I told the salesman, everywhere else I went took at least a half an hour just to get a test drive for one car.. I walked in the door here and Marvin had me in the car I wanted to test drive in under 10min! No Joke! Best salesman ever. He understood that ...

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DealerRater Apr 2, 2022

Ask for John, he is the best! He is amazing and makes the car buying process really smooth and easy. He is extremely knowledgeable & helpful. We had a fabulous car buying experience!!

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DealerRater Mar 31, 2022

Nick was amazing! Definitely recommend having him help you find a new car. He was extremely knowledgeable, great to work with, and made it feel like a very special experience.

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DealerRater Mar 30, 2022

Always a great experience at Sears. Nick did a great job getting is what we needed.

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DealerRater Mar 30, 2022

Justin Hagen is the best in the business!! Also Aaron the sales manager is very helpful!!

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DealerRater Mar 30, 2022

Fast response time and great service. Answered all my questions. Would recommend to others looking.

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DealerRater Mar 30, 2022

I have purchased luxury vehicles all around the country. The service Justin and Sears provide is on its own level. Great prices and very fair trades values. In my experience this level of service and satisfaction isn't found at bigger stores.

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DealerRater Mar 30, 2022

Justin was very professional and courteous when answering all my questions. He represents the dealer and MCB brand with enthusiasm nd passion while addressing my needs. I wouldnt switch brands or dealers because of Justins customer service.

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DealerRater Mar 30, 2022

The company and staff are excellent to work with during the whole purchasing process. I specifically go to Sears for my auto needs

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DealerRater Mar 30, 2022

I was looking at the monthly email and started to put my information in on a new s class. Then decided to delete it! To late, Justin’s already had my phone number and called me. I wasn’t planning on replacing my s class but when I found out that they couldn’t order a car like the one they had because of the chip issues I made the leap. Gorgeous car! Justin’s was great, answered my text questions after hours within minutes. Top notch dealership ans salesman!!

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DealerRater Mar 30, 2022

Extremely satisfied! Boris was very helpful and made it easier to choose my new car! I had a chance to drive test different vehicles and explore the options!

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DealerRater Mar 29, 2022

Great and attentive service. Our salesperson Boris was fantastic. Got a good deal on our car.

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DealerRater Mar 29, 2022

Sue was amazing! She was helpful with the process and answered all my questions. Thanks to Sue I have the car of my dreams!

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DealerRater Mar 29, 2022

I really enjoy the people in service and sales at Sears. I’ve known Justin for 4 years and he is always anticipating my needs and reviewing my options.

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DealerRater Mar 28, 2022

Easy process, will need to come back to learn the car. I was in hurry to get out. Nice service and a good latte. Thansks

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DealerRater Mar 26, 2022

John was awesome and super helpful. Found me the perfect car! I will be back

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DealerRater Mar 21, 2022

John was polite, helpful and got everything handled quickly! We showed up unannounced and he made sure we had all the time and information we needed to purchase our vehicle. Great to work with!

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DealerRater Mar 21, 2022

Stopped in to use the restroom and walked out with a new SUV!!! I cannot say enough about our sales representative Nick Griffin and the Sears Mercedes-Benz dealership team. We were in the preliminary phase of purchasing a vehicle and not certain of what we wanted after looking and test driving multiple vehicles days prior. Early Saturday morning we hopped from dealership to dealership checking out more options with nothing catching our eyes. Once we arrived at the Sears lot our daughter needed to use the restroom. As we were waiting for her, the nicest gentleman Nick Griffin struck up ...

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Google Mar 20, 2022

Good service

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DealerRater Mar 18, 2022

I was in search of a new GLA and after test driving one at a different dealership and not being able to work out a deal, I came to Sears Imported and found Sue! Sue is an excellent sales person without being over-sales-y. She owns the same model of car I was after, so she was super knowledgeable about all the features. Sue was also helpful in helping me customize and order my new car, which was a little challenging during a pandemic. However, it was a seamless process and I would be happy to come back again in the ...

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DealerRater Mar 17, 2022

Our experience with both Nick and Sears Autos was a pleasant one. Very professional and courteous. My wife and I would certainly work with Nick again!

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DealerRater Mar 17, 2022

Sue is professional through and through... courteous, knowledgeable, friendly, patience and caring. She is super responsive and accommodating... coming in early for me to purchase the vehicle.

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Google Mar 13, 2022

Bought two cars in the last two years from Sears. Nothing but professional and exceptional customer service.

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DealerRater Mar 13, 2022

Nick was great to work with! I took one star off the overall dealership because the service wasn’t as amazing and quick as other dealerships, but the process was smooth once started. Very happy with my purchase!

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Google Mar 10, 2022

Chris was very wonderful, I called for my Mercedes parts and he was able to spend time helping me. Thank you for the good customer service and kindness.

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DealerRater Mar 9, 2022

Always a pleasure dealing with Sears. From sales to service there is no place better! Thanks again for the wonderful experience and for helping me find the right car for me.

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DealerRater Mar 9, 2022

Very easy and enjoyable dealer to work with. The entire team is very professional from Sales to Finance to Service.

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Google Mar 5, 2022

Best dealership experience I’ve had, anywhere in the US, hands down. I would say that Sue and team went the extra mile to make my car buying experience effortless, but I really get the impression that this level of superior quality service is just how they do business here. I happened to see a vehicle online just before store closing on Thursday. I got in contact just a few minutes before closing and the team went right to work to get me taken care of. Buying a vehicle from out of state can be such a nightmare, but Sue ...

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Google Mar 1, 2022

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Google Feb 27, 2022

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DealerRater Feb 26, 2022

My vehicle purchasing experience was handled by Nick Wahl. I was Very impressed by the professionalism, customer service and ease of transaction. It was the quickest, most efficient process yet. I highly recommend Sears Imports

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Google Feb 24, 2022

This is a quality dealership, with professional and friendly staff.

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Google Feb 24, 2022

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Cars Feb 23, 2022

We had a minor hiccup with our purchase and they worked quickly to find a satisfactory resolution. We got great service, great communication, great deal. Nick was fantastic.

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Cars Feb 23, 2022

We brought our 2014 E350 in without appointment to have its original battery replaced. It was replaced without any problems, but a safety exam revealed a damaged tire that was ready to blow. It was, also, replaced. That's what I call complete care!

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Google Feb 22, 2022

Experience was great. Mike did a fantastic job. I am loving my new ride. Thanks, MB.

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Cars Feb 20, 2022

Each time I visit for my vehicles required service, it has been a seamless process. The team is always kind and informative. The waiting room is comfortable and allows customers to do work in privacy while waiting and offers solid WiFi and snacks/beverages.

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Google Feb 20, 2022

Jamieson was amazing. Took care of things right away and very professional.

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DealerRater Feb 20, 2022

Jamison was fantastic (relentless) in working with the 3rd party warranty provider to maximize coverage. Service then did an outstanding job. Our 12 year old Mercedes runs like new!!

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DealerRater Feb 20, 2022

Always a positive experience!! I know I will be well taken care of and my car will run great!

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Google Feb 18, 2022

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DealerRater Feb 17, 2022

John was wonderful in helping us with the purchase. Finance department did a great job with getting us a great interest rate. Red Bow on my new car, was the icing on the cake. Thank you so much.

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DealerRater Feb 16, 2022

This is my second purchase in 1 1/2 years with Sears Imported Autos, John’s genuine character and integrity in helping me choose the right vehicle will definitely bring me back to work with him!

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Google Feb 16, 2022

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Cars Feb 16, 2022

Bill took the time to look up all records and explained the current service need as well as future scheduled maintenance. Very professional and thoughtful.

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Google Feb 16, 2022

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DealerRater Feb 16, 2022

Beautiful showroom and friendly staff. Nick is very knowledgeable and professional without being pushy and aggressive.

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DealerRater Feb 16, 2022

Great experience, excellent service, it was worth it all. John is a people's person , so warm and kind hearted, he was very patient and understanding. Love, love my new car.

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Google Feb 13, 2022

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Cars Feb 13, 2022

We recently bought 2 vehicles from Sears Imported Auto. The service was excellent and we are very happy with our vehicles. The salesperson took the time to find the exact vehicles to meet our needs. Everyone at the dealership was very kind and helpful!

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Google Feb 13, 2022

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Google Feb 12, 2022

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Google Feb 12, 2022

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DealerRater Feb 12, 2022

Welcoming, clean, warm and friendly! The candied maple bacon is an added perk! Highly recommend!!!!

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Google Feb 11, 2022

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Google Feb 11, 2022

Good


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