The service was excellent and exceptional! Went in for B Service, was in and out on time. Other services were recommended with no pressure. Happy with the serice provided.
My wife & I purchased a pre-owned 2016 GLE 400 from Sears Imports and very much enjoyed working with John Mulligan through the process. He was calm, not pushy and went the extra mile to make sure we were happy with the condition of the vehicle. Also, the service department was prompt and courteous. I would have no qualms with recommending Sears Imports to those shopping for a vehicle.
John went above and beyond to help me secure the car I was looking to purchase. Thank you John for your help! Sears Imports is lucky to have you.
My Mercedes dealership and service team is EXCEPTIONAL. They reserve a loaner for me, the notify me when (or if the price will be different than what is estimated. They have gone online with so many of the service communications making it very easy to do business with them. GREAT TEAM
The customer service was excellent. The service representative was friendly my concerns were addressed superbly. The facility was clean and comfortable. All in all my service experience was great.
We were very happy with our experience with Sears Imported Autos.
Mark was outstanding, informative, and on time!! Best experience I could expect
Sue Brink was a joy to work with. Very professional and accommodating to my schedule. There was no high pressure sales tactics, which I appreciated.
They are the best!! I never have any issues and it always goes faster than they say it will which I appreciate!! Clean and friendly!!
Excellent sales associate and no management haggling. Pleasant experience. I would recommend Sears Imports to others. The sales associate went out of his way to provide a beverage of my desire.
This is our second purchase with John and he truly exceeds expectations, from the test drive, to little details about the car to following up in a timely fashion he is a true sales professional. We have even reached out for service and detail needs and he’s been able to help us out with referrals. No matter the make or model, buy your next car with John at Sears!
John Mulligan is SENSATIONAL! We just purchased our second vehicle with his help - and we were searching for just the RIGHT vehicle, so it took months. Throughout the process he was always on top of it, and when we found the one we wanted, he worked with us to get everything set perfectly! Rock solid experience and HIGHLY recommend John!!
EXCELLENT EXPERIENCE WITH NICK AND THE MERCEDES TEAM. SMOOTH AND EASY PROCESS.
Nick was an absolute pleasure to work with! He was a wealth of knowledge wrapped up in a genuinely kind personality. The process was seamless and the presentation when picking up the car was outstanding! Thank you!
Sue gave us exactly the information we were looking to buy a new car.we are extremely happy with her professional strength and we bought the car. She is a good person to deal.
All the service representatives are always professional, courteous, and friendly. They are quick to help and seem eager to resolve any problems. I recommend Sears Imported Autos to everyone.
Provide all requested service in timely manner. Quickly responded to one issue and resolved it quickly. Staff was courteous and responsive and respectful of my time.
Nick is the best in the business: amazing customer service, no pressure for buying something more expensive, understood out needs in less than 5 minutes, concise and on point to explain insurance/ extended warranty. He even stayed over time, because we always arrive late. Matt was equally nice, smart, like a part of the “geek squad”. Together they form a great duo. The showroom at Sears Imports is state-of-the-art. We really appreciated some amazing old, but goldies cars that we would have taken home.
Good service. Seamless transaction, and knowledgeable staff. Delivery was seamless as well. Overall a very good experience. PS. The 25 word minimum might be a bit much.
I worked with Nick McGovern during the purchase of my pre-owned ML350. Nick was knowledgeable and helpful throughout the process. The best part he communicated with me during the process so I knew what to expect. Overall a very good buying experience.
Mark Goldman is a fantastic Body Shop Manager. Direct, clear and concise information on my repairs. I will surely return as a customer if I ever need to again.
Great servive as always! Very happy with the professional demeanor and attention to details.
Great service and I love the car. In and out quickly. I really appreciate them walking me through all the functions of the car for there are many.
Excellent service and very professional communication. Thanks for making this our best car purchase experience to date. From start to finish Nick made it very easy.
John was awesome. He made us feel very welcome and comfortable! I will definitely recommend and come back myself. Customer service is definitely not a thing of the past.
My auto buying experience at Sears Imported Autos, Inc. was a pleasant experience. A big thank you to Nick McGovern for a transaction that was low in pressure and high in service.
My automobile purchase at Sears Imported Autos, Inc. was low in pressure and high in service. I give my salesperson and the dealership my highest recommendation with no reservations what so ever.
Our experience at Sears Imports has always been exceptional. Our service advisor, Ron Johnson has always advised us of maintenance packages and kept us aware of any recalls. Thank you Ron and Sears Imported Autos!
Great experience! Everyone at the dealership was friendly and helpful. Nick Wahl was knowledgeable and helpful and worked hard to make sure I was satisfied.
It was a very easy and comfortable experience and we absolutely love our new cars. Thank you Nick Wahl and all of the Sears Auto team
We have bought and serviced our cars from and at Sears exclusively for the last twenty two years. The team at Sears, especially Bill Blume, Al Holte and Josh have always come through for us.
Very courteous and professional
Boris is the best, will be buying future cars from him and sending my family and friends. Dealership was professional and friendly, from the front desk to the finance manager. Plus was the snacks and water available.
Nick Griffin (sales) and Kelly (finance) were amazing to work with. We live in Connecticut and found a great deal with all of the options we wanted at Sears. They coordinated all of the financing and paperwork over the phone before we flew in to pick up the car. Couldn’t have been smoother, would highly recommend Nick!
For over 10 years I have been bringing my car to Sears for regular maintenance and repairs. Jamison and the whole crew always greet me as an old friend and make my service experience truly exceptional. The drop off process is easy, and a loaner car is always ready to go. Most importantly the service is always done quickly and correctly -getting me back on the road with no troubles. Andy comes up to the front on occasion from the garage to let me know how things on my car are wearing; and Kent comes over sometimes just to make certain ...
Cliff did a good job explaing the service work needed on my Mercedes van.
Sears service people are extremely contientious and do excellent work. I have brought my Sprinter in to them two times and found them to be highly competent and a pleasure to work with.
John was our sale men and Jennifer from financing service was super nice and helpful during our visit. Thank you so much to both of you for the experiences
It was great working with Sue and the team at Sears Imported Autos - Minnetonka! I appreciate everything Sue did for me in regards to my recent Toyota RAV4 purchase, and I would recommend this dealership to anyone looking for outstanding customer service and an seamless buying experience!!! Thanks again!!!
John is very welcoming and excellent person to work with. His Knowledge, calmness and willingness to work together makes things easy. Thank you John for helping with everything and answering every query we had. Pleasure to meet you.
Great easy process
Great service experience as usual
Sue Brink was my sales person. A very nice lady! I bought our car when we were in AZ. The dealership kept the car clean and dry til we got back to MN. Happy customer!!
Wow. Salesperson Marvin was off the charts good. Made several promises of after purchase events which have transpired just as he said!
I thought Boris was very informative when we ordered our GLE 580 giving us the options that he thought was important. After ordering the car he kept us updated on when production was going to start. When we picked car up it was impressive with being met with Manager and Boris and having someone to show how to operate all options.
Solid service; great communication (texts, photos, and phone calls) of vehicle status while working through a number of unexpected issues. Very pleased with their continued support to my vehicle.
nick wahl was amazing sales person. The experience was fast and easy.
Nicholas was pleasant, smart, and very helpful in my purchase of a new Benz. I will work with him again. Five stars.
Love it when I get an appointment and everything is done quickly and on time!
Great experience, great car, great people. Thank you, Sears Imports.
The word is "Excellent". A wonderful team and experience so far has been exceptional. I had a chance to work with John Mulligan who is very good in understanding the pulse of buyers. It was an open discussion on requirements and available options with no rush and pressure which made it comfortable to think and buy. From the moment we stepped into the dealership it was always a positive environment. Thank you again for helping us make the right decision
Great, awesome terrific, great awesome terrific great coffee and food
The did a great job in a very timely manner. The vehicle was brought in for service recalls. I brought it in for two recalls and the service dept performed other recalls that I was unaware of. Great service.
As I drove in the service area, I was greeted by a staff member who invited me to go into the lobby. Immediately, Ron Johnson led me to his office, where we discussed the service to be done. Ron introduced me to Terry, who arranged a loaner car very quickly. I was on my way in minutes! A couple hours later, I got the text that the car was ready. When I arrived back to the dealership, I gave Terry the loaner keys back, and within seconds my car, cleaned and washed. GREAT service!
Fist time buying a Mercedes-Benz. I found the car of our dreams and John helped us order this car back in February. It took way to long but was defiantly worth the wait!
My experience was the usual - I pull, am greeted, approve the repairs needed, wait a while in the lounge area, pay for the repairs, get in my cleaned car and drive away. Everything as it is supposed to be. No drama.
Meets our expectations on this purchase of a dream SUV. Straight forward business. I will do business with Sears Imports' Sarah Britney again- A dealership that matters to us.
It was a great experience in selecting the car. Friendly, precise and helpful. Over all good service and I'm glad I bought Mercedes for myself. Reason to be proud of.
Friendly, helpful, efficient! We were impressed we would recommend to others. Traveled 275 miles to do business. Found us a car other dealers could not
Lovely personality. Did everything and I didn’t have to ask. Great service with everyone at Mercedes. So glad i retuned after all these years. Service is one of the most important parts of having a car. Thanks so much.
This dealership is a great place to shop for your first, second or third Mercedes Benz! Nick Griffin is knowledgeable, professional and easy to work with. The entire process was enjoyable and smooth. We love our new vehicle and look forward to a continued relationship with Nick and the entire team! The Brix Family
We have been purchasing vehicles from Sears Imports for several years now. Each time we return, the experience is as good as the last. The atmosphere is professional, courteous but not stuffy. Everyone is extremely kind and deliver excellent customer service. Sue was absolutely wonderful to work with and we look forward to working with her again. Top notch all the way around.
BEST sales experience with NICK WAHL I have ever had buying a car!! I have been coming to this dealership for decades and have bought multiple cars- excellent service department. YET again….. SEARS Imported Auto does not disappoint!!
Nick was AWESOME to work with. He helped us find the perfect vehicle. We would highly recommend him and Sears Imports. Their team is awesome!
Justin was great to work with. He followed up for months and made sure I found the car I wanted.
At age 38, this was my first time buying a car, my first time choosing what I wanted to drive. This was, in fact, my first time even speaking with staff in a dealership. My partner is a high-level auto technician (mechanic) and has owned Mercedes- “the best or nothing”- and though he was my safety net, gave me the reigns to have the truest experience in this adventure. Justin made the process really easy, much more so than I would have imagined it would be, and Jason who handled my financing, registration and contract work, was personable and patient, ...
My first experience with Sears Imports and I could be more impressed with the transaction. There was never any pressure to purchase or make a deal. I felt like I was given fair pricing on my trade and purchase. Nick McGovern was kind and very accommodating. At delivery, I was so excited to have my new car delivered with a Red Bow!! Still new to the Mercedes family, Matt Goldman did a top-notch delivery of the how-to’s of the inside operations.
I cannot say enough positive things about my experience at Sears Imports. My salesperson Sue B was awesome. She made everything so easy. When I was on the hunt for a car I visited at least 15 dealerships and this one was by the far the best experience I had. I purchased a lovely little car and it was cleaned up and ready in the showroom with a bright red bow. Nice touch!
Sears had a great selection of quality cars to choose from and the Nick was very professional and knowledgeable. Best buying experience Ive ever had.
This is our first Mercedes purchase and we can say it has been the best auto buying experience ever! Nick Griffin is a knowledgeable and courteous sales person and helped us through the whole process. He gave us the information and time to make the best decision for us. He truly cares about his customer’s and believes in the Mercedes Benz products and services. We enjoyed our experience and LOVE our new vehicle!!! Thank you to the entire team!!! The Brix Family
I absolutely loved doing business with Sears Imports. My salesman Nick Griffin made the entire process so nice and easy. He answered all the questions I had and walked me through the entire process over the phone. Their Finance manager Jason was so wonderful as well. He got me a good rate and made the financing of the car so easy. I highly recommend this two very professional individuals. You got my 5 star Sears imports. Great experience!
Excellent dealer, easy process. Take what you are given please
Very professional. Very responsive to concerns. Both salesperson and management were very responsive and helpful. Would recommend.
Nick was very knowledgeable about the product with high social skills. Very easy to work with.
Always have a great experience with Sears Imported Auto from purchasing new cars, used cars and using the service department . Everyone is always kind and helpful. I’ve purchased a few cars from Nick Griffin and he always goes above and beyond to make sure I’m getting exactly what I want or need.
The service department did an exceptional job. I appreciate the communication on the part they had to get from Germany. Thanks for the great service Al Holte!
Was everything we expected, dropped off my ml350 for a airbag recall and went smooth.
I can’t say enough about Sue and how fabulous she was. Everything was seamless. She contacted me right away, sent me a video, followed up with a text message and then met me at the door when I arrived. She was very knowledgeable and I felt like I was buying my car from a friend. I have spent the last three months looking for a car and met with several sales people. Sue was by far the best I have met!
Very friendly, helpful and courteous. Prompt customer service. It was our first time to this dealership and we were very satisfied with the staff, the amount of vehicles available and the cleanliness of all of the areas.
The sales staff was friendly and efficient. Picking up my new car was awesome. The knowledge and helpfulness getting me set up and familiar with my new vehicle was fantastic. I will definitely recommend Sears Imports to my friends and family.
Sue was our salesperson and she went beyond the call of duty to make the experience special. We highly recommend Sears imports and Sue Brink.
Serviceman got a little short with me because I didnt tell his up front that the annual service fee was included when I purchased the car