Customer Testimonials
great people to do business with , we looked for a long time to find the right vehicle and we are glad it was here , would buy here again
This is the second time I have purchased a vehicle from Sears. I would have expected my first service that was 35 days overdue barely a month after purchase not to have cost anything.
Good service. The car was clean when I picked it up. It was in for two recalls, and I also identified an error message on the battery. The replaced the battery at no charge. Ron in service is knowledgeable, professional and always respectful of my time. Also greatly appreciate the text messages to keep me in the loop. Only thing I would change is make the cars less expensive!
Nick was a very knowledgeable and helpful salesman. Provided us with all the information we needed. A joy to work with and would purchase a car again from him.
Had a easy and safe delivery! Thanks to Sarah and all the staff at Sears! Loving the SLC AMG 43 - great ride home to Rochester...
Provided great service! Very polite and gave plenty of information on the vehicle. The process was very time efficient, wasn’t at the dealership for too long.
Awesome customer service! Gave me a tour of the facilities and was very kind and courteous if you need a Mercedes-Benz I would definitely recommend Justin at Sears Imported Autos.
This is a wonderful dealership with honesty and integrity .
Helpful and friendly service. Helped me find the right car for me as a first time car buyer and made going theough all the paperwork managable.
We had an excellent experience purchasing our new car with Sue and Sears! She's an excellent listener, no pressure sales, and we were so pleased with her timely and effective communications. She is friendly and very easy to work with on all aspects of our trade-in and purchase. Working with Sue was everything you would expect when working with a luxury car dealership and we highly recommend her.
Nick was excellent to work with and very accommodating. He explained everything thoroughly with no pressure. He made the car buying experience easy and I would highly recommend him.
Excellent customer service. Nick Wahl our sales associate was very professional and friendly We never felt any pressure to buy. His concern was to ensure we purchased a vehicle that met our needs
Very knowledgeable and friendly. Great place to buy a car. Clean environment and professional staff. Will recommend this dealership to my family and friends and neighbors.
Nick was awesome to work with and the staff was very professional. Highly recommend them to others and look forward to another purchase in the future.
You’re very good people friendly easy to work with we’re like you guys nice people thank you !! Hopefully everything going well for all of you Somphonethi Noy Phommavixay !!
We have been delighted with Mike Bakeman and the entire organization from day one. Mike was always respectful of our time and got us into a vehicle that fit our needs perfectly. Jim and Darlene Edin
My experience was Awesome. Everyone involved was knowledgeable and made the purchase a breeze. I received the Best Treatment. I recommend Sears Imported Auto most highly!
I have been a customer of Sears Imported Autos for 36 years. And it is simply the best. The dealership excels in service and follow up.
We were very impressed with the customer service provided at Sears Import Autos with our most recent vehicle purchase. Definitely recommend to others in the market for a car!
When shopping for a new car the last thing we want is to feel pressured into buying a car from the sales team. Working with Justin I felt comfortable, relaxed, and no pressure. I walked in knowing I wanted a specific car, Justin didn’t show me the AMG, didn’t show me the corvettes or BMW. I walked in knowing I wanted an Audi S5 and that’s exactly what Justin did. Thank you Justin for your help and your patience over the weekend.
I own a sprinter 2500 and the service team is amazing! Thank you for keeping my small business moving forward
Nick he’s the most professional car person I ever worked with. Definitely going to refer everyone I know that needs a car. Good luck
Nick was awesome to work with! Great experience! The whole staff was very professional I’ll be back to buy another vehicle when the time comes.
Great experience. Buying process was nice and quick. Salesman really knew his stuff. Treated me with a lot of respect. The only thing I could complain about was the gas tank was half empty on delivery.
Thanks a lot sue brink, you have helped us great loved how you explain very thing in a manner we can all understand...I LOVE My NEW CAR
Nicholas griffin is the best car salesman on earth! He got me over from Rover to Mercedes with his exceptional knowledge and personality. I recommend asking for him when you walk into Sears
Justin is amazing! Unlike any other ‘car salesman’ I’ve dealt with. Everything was perfect from start to finish, no pressure, only kindness. Exceeded all expectations and I will be back to see him again. Thank you Justin and the team at Sears!
Nick went the extra mile to make sure I received a great deal even after shopping the competition - he values a long term relationship - as this is the second car I’ve purchased from Nick and I’ll be back when I’m ready for my next car
Nick Griffin and the entire team are amazing! This is my second purchase from Sears Imported...and I have, and will continue to, recommend the team to anyone.
Nick and the Sears team knocked it out of the park! He was very patient and helped us find exactly what we were looking for. I will never buy another car from anyone else! Thanks Nick!
It was a good experience buying my car here. Our salesman Justin was very helpful answering questions and concerns from my mom and I even after my purchase. He made the process easy, smooth, and fast. I would highly recommend anyone who’s looking for a car to see Justin.
Great 👍
Honesty pays a-lot, and i found these people as honest towards their work and will let you know everything about your car
Professional, Easy, Great Experience
Sears always provides excellent service! Keep it up! Everyone on the staff is very friendly and professional. I would recommend Sears imports to anyone. The best or nothing
My sales Rep Boris, whom I have known for 25 years, an amazing guy. And a friend. I have bought all my Mercedes cars from him since I have known him. He doesn’t play games, straight to the pointe and makes you the priority. That’s what a sales rep does.
This was my first experience with Sears Imports and I was impressed with the team's professionalism. William was wonderfully informative--without being overly assertive, through multiple visits/test drives. I highly recommend William and Sears!
I was greeted by name the moment I arrived. I was taken care of, given a very nice and clean loaner car and was back on my way within minutes. My service advisor Jamison kept in constant contact with updates via text or call and was always responsive to my inquiries. Picking up my car after completion of the work was equally as pleasant an experience. My car was already repaired, cleaned, and I was on my way out as quickly as when I dropped off the vehicle. Over the last 10 years I have owned, and serviced, four different cars ...
Car shopping was never one of my favorite things to do until this experience. The process was easy, friendly and efficient. I never felt pressured to buy just informed of my options.
We’ve driven Volvos for years and switched to Mercedes for a number of reasons. William provided such a professional level of service throughout the entire process. He was informative without being “pushy” in the process. The signing and delivery process were a breeze. It took 4 in-person visits test driving certified pre-owned GLCs and GLE’s. Ultimately chose a new 2021 GLE. Highly recommend Sears and William. True professionals!
Great service, professional and friendly! Enjoyed meeting Ron Johnson and realized we have a mutual friend up North. Everyone I had contact with at Sears Imports was professional, polite and friendly. Thank you, Judy Piram
The company is outstanding . The service department is excellent and very customer friendly. I am specially impressed in the way Sears handles the hygiene and safety during the pandemic. Sears is an institution regarding Mercedes in Minneapolis
Sarah was amazing. She is very knowledgeable and ensured that my experience was nothing but first class. She took the time to understand my requirements and didn’t hesitate on consulting her manager and making sure my needs were met.
Boris was so helpful! He respected our price point and got us a great deal! He was so great we actually bought two cars from him!
Sue is the best. She is personable, knowledgeable and made our car buying experience enjoyable. Sue listened to what we were looking for and never tried to push a car that was over our price limit. We will definitely come back to Sue for any future auto purchases!
Boris was honest attentive. He provided great details during every step of the sales process. Thumbs up! I will definitely look for Boris when I am ready to purchase my next car.
Boris is a true master at his craft. He made our buying experience easy, efficient, he listened to our needs and delivered a vehicle that impressed us. We have worked with Boris on many car deals, and every time we think his service can not get better, he surprises us again with an amazing car and experience. Boris is the best salesmen to work with regarding your car buying experience. He delivers on your needs! His diligence and work ethic is superior. Boris truly goes above and beyond. Boris is the professional that will deliver all of your car buying ...
Nick was awesome to work with and was able to answer all of my questions. He definitely knows his stuff and was very honest with getting me in the right vehicle for my lifestyle!
Most reliable and honest car salesman I have worked with. We followed Boris to Sears because when you work with Boris you always count on an honest answer and avoid all the gimmicks and games you get elsewhere.
The best car purchase ( lease). Appreciate every single person in the entire process. Keep up! You got my business for life and will make sure I refer you to the people around me. Thank you so much!
Boris was great. I came in the dealership without an appointment and he made the effort to treat me like I did. He showed me every detail about my car. Boris is Very professional and kind
Outstanding service! From sales to finance...We went in with a list of “must haves” and Nick had some great options lined up for us right off.the gate. He listened to all our needs and there was never any pressure to buy. We test drove a few vehicles, picked out our top choice and completed the finance process in about 2.5 hrs. Thanks again for your fabulous service!! You have earned a customer for life 🙂
drove in with no appointment as my truck was not locking when attempting to close it. i was able to get a loaner and the car was finished in less than three hours with a new locking mechanism. Great service from a great team at Sears!
Sears Imported Auto is the only auto repair place i will go. Ron Johnson is always so helpful and keeps me informed of my car needs.
Excellent service Jeff was very helpful through the whole process. I would recommend Sears and Jeff for all of you service needs. It was truly a hassle free experience.Thanks
The entire staff was professional and knowledgeable. I love my new car.
William was an absolute pleasure to work with. Professional, personable and extremely helpful. This was my second purchase from him and both were equally gratifying.
Nick was awesome. Excellent manner and way with people. Personable. Instills trust and loyalty. This is the first used car I have ever bought. He made the experience great and I love the car.
Thanks for the amazing customer service. Everyone was so friendly and helpful. I would definitely buy from them again. On time appointment and vehicle was detailed inside and out.
Did a deal with John out of state. Easy to deal with, quick and ready when I came in. I’d recommend him for anyone looking to make a no nonsense deal.
I purchased a Porsche Panamera from Sears Imported Autos with the help of sales professional Nick and Jason in the finance shop. I shopped nationally because I was looking for a Panamera with a specific set of options, color, wheels and mileage. No other Panamera available nationally at the time I made my purchase could match what this dealer offered. This dealership is over 2,000 miles from my home, yet I purchased here because it was the right car, on the right terms, and the members of their team provided all the information and flexibility necessary to make a purchase at ...
Very good service, nice staff, very good customer service! Everything nice and clean , and responsible with all covid restrictions! I definitely recommend John Mulligan! As your next professional sale agent !!
Process was very quick and seamless. Easiest lease I have ever done. Documentation process was simple and painless. Very satisfied with the entire process from finding vehicle online to closing the sale.
They provide outstanding customer service with excellent follow up. I would highly recommend this Mercedes service center. The employees are top notch!
Great experience from over a thousand miles away during Covid lockdown. Not an easy proposition, but John Mulligan was superb to deal with and made everything so simple and elegant. . Great communication and delivered the goods. Bravo and THANK YOU, I LOVE MY CAR!
Endure did an amazing job. After the vehicle that I inquired about was sold he found me another one I liked better in less than a week
Sears Imports provided is one of best experiences I’ve had purchasing a car. My salesman John Mulligan was very helpful and professional. I will look here first when I need my next vehicle.
John was very helpful and professional, and made everything very easy. He knew the products well and everything went smoothly. I enjoyed working with him. Thank you, John!!! 😁
Sears Imported Autos is a wonderful place to buy your new or pre-owned vehicle. My salesman Nicholas Wahl was very knowledgeable, professional and had my vehicle ready to go when I arrived. The facility is beautiful and the entire staff is more than willing to help out with any questions you may have. I would highly recommend Sears Imported Autos and Nicholas Wahl to all my family and friends. It is truly a wonderful car buying experience.
Service was great and staff was awesome. Friendly and attentive. I was more than pleased with my salesperson from beginning to the end of the transaction.
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I brought my vehicle in for recall work, and the employees at Sears Imported Autos were nothing but exceptional. I highly recommend.
The sears team were extremely helpful, they made us feel welcomed and surpassed all of our expectations. They definitely made the purchase of our vehicle a breeze. We will definitely be recommending Sears Imported Autos to family and friends. Special thanks to William and Jennifer.
John and the Jennifer were consummate professionals. I felt no pressure regarding my purchase and will continue using Sears Imports in the future as my needs (wants) change.
Very thorough job on my 50K mile service. Good customer service and very nice facility.
Nick was very accommodating to my requests to test drive vehicles. He was be knowledgeable and if he didn't know the answer he found out immediately. I was researching different brands of vehicles and your dealership worked with me to get the offer I wanted. The day I bought the vehicle, the dealership and Nick made me feel special with the bow and sign and the thank you gift. That is something that I notice and will come back for! I also loved having a delivery specialist to go thru every part of my car so that I was ...
Fantastic dealership to purchase a vehicle from. Matt Mahoney, Nicholas Wahl and Kelly Rogers were all great to work with. I would definitely purchase from Sears again in the future......I plan on it.
Great Customer service. Nicholas was always responsive through the whole process. It’s not always easy buying a vehicle 1200 miles out of state but Nicholas made it a breeze. Thanks again for all your help.
Always timely, informative, and professional! Always appreciate the ability to get a loaner car and be on my way. It was also nice to see new younger female members to the intake team.
They all provide great service to my car. I am very confident in their services. I will continue to come to Sears to service my car
Boris is a confident and caring salesman. He was able to accommodate my scheduling needs while also showing me an awesome car! I purchased an Audi a3 e-tron and am excited to own my very first like new car! Throughout the whole process Boris was willing to help me and give me the confidence I needed to buy it.
Very professional salesman and welcoming staff. John made the buying process swift and timely. He was honest and didn’t try to oversell or push for me to spend more money.
