When I say I had the best experience ever had at a dealership, believe me! From the online inquiry to walking in the front door, I felt the professionalism across the board. He had a very welcoming personality and I was impressed with the knowledge Brian displayed when asking questions about the few vehicles we were there to see. He listened to our wants and needs and actually delivered on every expectation. Throughout the process he was very attentive and communicative. Even after the purchase, Brian followed up to see if my wife and I had any concerns or issues and to see if we’re still happy with our purchase. I could tell I was more than just a customer and that he actually cares about the business and the people he works with. I would recommend Brian to anyone and will definitely be back to do business again.
What an say process they made sure I was safe with new tires, they constantly checked up on me and my purchase - I drove 4+ hours to get there and ID DO IT AGAIN. THANK YOU JASON AND KENT FOR AN EASY PROCESS of purchasing my new Benz.
Really enjoyed working with Brian on buying my Mercedes, He had great knowledge of the car and food good care of us during the process. I would definitely recommend him to others.
While hunting for the perfect BMW I found one that was "on its way" to Sears. Finding just the right 7 series with all the features we were looking for is not easy. Once I reached out to John I had an ETA and he immediately let me know when it arrived. It arrived the next day mid day-new tires were put on during the day and buy that night we were driving it. He had it on hold so we didn't lose it as an option. We wanted another test drive the next day and he had it ready first thing! After getting back we did a walk around and had a list of " to-do's" for John to take care of on the car if we were going to buy. DONE! John took care of it all, answered all questions and even had it ready in a few days set to go! The bow on top and thank you were a prefect touch! Kelly in Finance made the paperwork process EASY and FAST, love how this went, no hassle's or anything. John has called us back to make sure we love the car and to check in to see if we have any questions. Love the follow up! (service is still alive and well!) We haven't bought with Sears before but we will be back for our second car purchase soon and will be working with John again! Thank you John and Sears! We LOVE our BMW 7 Series.
Had to take the E320 over there...
Happened to walk in as my wife wanted to look at Mercedes. Met Boris by chance. He was calm, not pushy, and had exceptional product knowledge. This was my first Mercedes purchase (as i had been a multiple BMW owner). The 2020 GLS450 redesign is exceptional. Love the car and enjoyed the purchasing process with Boris. Will definitely work with Boris on future vehicles.
John was first class, I identified the vehicle and 24 hours later I was driving it home. I would definitely recommend John if you're looking for a vehicle. In addition the dealership experience was a very pleasant one with attentive staff. 5 Stars.
my buddy bought a car from John Mulligan at sears auto import couple of months ago. Few days ago my 99 ml 430 transmission went out, so it was definitely time for a new one. Called John and within a day got approved for a newer ML. Am guessing I wouldn’t have called him had the services he provided were terrible or mediocre. My buddy had a steal on his car and so did I. Go see the guy if your in the market for a car, you won’t regret it!
What an amazing experience. Sears creates a completely different buying experience from other dealerships. I don’t believe I signed a single paper document. Everything was done either through email using DocuSign or at the dealership on their digital desktop in the finance office. The days of spending two hours purchasing a new vehicle are long gone with Sears. I worked with Sarah Britney on the sales team and OMG she went above and beyond. She found the perfect vehicle for my family and she was amazing to work with. She made my wife and I feel like family. I highly recommend Sears and Sarah to anyone in search of a new or used luxury vehicle.
I walked into Sears to eliminate Mercedes GLE 350 from my short list, I was almost sure I wanted the BMW X5 i test drove the weekend before. I met John Mulligan at Sears sales, he was very friendly and professional. Immediately I test drove the GLE, I knew it was the car for me. John gave me all the pertinent information I needed and by the next day I was back to purchase my new car. I joked that i wanted my car wrapped up with a bow and to my surprise, my car was presented with a bow, a personalized message on the board and Logan, a dedicated tech guru was there to walk me through the gadgets. Thanks John for going above and beyond and also to Logan, Kelly and the team at Sears for making my Mercedes Benz experience a truly special one!
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