I am always greeted with a friendly smile and their service has always been consistent. In this day and age where there is uncertainty, it is nice to still get the upbeat energy from the service reps especially Jeff Ortman
Service was absolutely exceptional. Both purchases from Sears have been the best experiences ever, with purchasing a car! Everything went off without a hitch and with just a great experience!
Service for our motorhome, on a Sprinter chassis, was as promised and was done on time. Cliff Robb gave very knowledgeable advice, as always. Good to know they are there.
Work done professionally and competed requested research and completed software update. Knowledgeable staff and great service.
Their service department has gone above and beyond to provide exceptional customer service. They always make the time, which is rare at dealership service centers, to go over the services, explain the repairs (even meeting with the service technician to explain in detail what happened and how it will be repaired), and give recommendations on whether the repair is critical, recommended, or can wait for another time. The statement that secured my business with your company was, “we dont want to recommend repairs that dont need to be done.” Thats very refreshing since most of my experiences have been less ...
Sears Imported Autos has a reputation for high achievment. There's a reason. My recent purchase was THE BEST car buying experience I've had. I took my time researching and asking questions. Nick was patient and knowlegable. The pricing better than any previous purchase . That approach gave me the confidence to order my car. Closing was easy and straightforward. Max was our helpful tutorial guide. I would challenge anyone to find an easier dealership to do business with.
William is so nice. Go see him for your new Mercedes-Benz!
Great experience and helpful.
Nick Griffin was excellent to work with. As an out of state customer, he made the entire experience a breeze for me to find the car I was looking for. Thank you, Nick!
I am a Cleveland, OH resident. In April 2021, I was looking for a rare AMG Coupe, and Nick Griffin with Sears Imported Auto's was hands down the best car salesman I have worked with, across the US in my search. From quick responses, professional remote videos, to making me feel comfortable with an out-of-state purchase, he did a great job. 10/10, Highly Recommend.
Amazing experience through the entire process. Sales person (Mike), product and process. Delivery was top notch with all questions answered! World class delivery with technology guru Max--total MVP!
We previously purchased a vehicle from the dealership, but not on this visit. Ron was very helpful in outlining the repairs to be completed and making sure I understood the related costs.
Nick was amazing and so quick to respond to any questions I may have had! I’ll recommend all my friends to him. I had a great experience buying my first car from a dealership!
One of the easiest times I have ever had when buying an automobile. Everything was accomplished in a few hours at the end of the day. Made the experience enjoyable with no pressure. Thx again
Was on it from the start. Thanks again Ron Johnson. Great job
This was my first car purchased from Sears and it was a very quick, efficient. The car was very well detailed and looked good as new. John was very helpful in all aspects and made the choice simple and fast. I'll be coming back again for my next car!
Have purchased 4 Mercedes from Sears with Endre over the years. All great cars. Body shop just did some work on rear bumper. Looks brand new.
Extremely knowlegeable service representative. They got the work done on time and faultlessly.
In and out, excellent service. They were waiting for me with all the documentation ready. No time to waste and the car was very well taken care of.
Hi, thanks for taking care of my drivers side airbag last Friday. Overall great service! However, after we got the car home however we noticed that this little plug on the convertible roof interior is missing. It was there when I dropped off the car that day. Can we get this replaced? Thinking perhaps you found it somewhere already. I've looked all over the car interior and cannot find it.
This was our fourth purchase from Sears, but our first from William Steiner. He was a great consultant/salesman. We will certainly visit him again on our next purchase. The only complaint I have is this must be at least the third time I have been. Asked to fill out a survey. Enough already. Walt Erickson
Nick was very knowledgeable and professional and he made the car buying process quick and easy! It was a pleasure to work with him and we look forward to working with him in the future.
Awesome people and cars! I got the best deal here! Thanks a lot! I’m thinking about getting another car here soon! Next year for sure!
Awsome place, large inventory and friendly Staff.
Very professional and got every detail right.
quality professional service through out.
It was the most exceptional service we have ever got from a dealership. Nick was super helpful , courteous, and kept in touch with us on every step of the purchase. To us his service is ten out ten without question.
Bought a certified used 2018 C63S from John from out of state. He was very responsive to texts and calls and sent multiple videos showing details of the vehicle before I flew out there to take delivery and drive it the 1000 miles home. When I found an imperfection at the dealership on one of the wheels, he took care of it right away! I was very short on time and he was very cognizant about that and I was in and out quick. He has also been available with post-purchase questions and concerns, especially with titling/registration. Great job!
Nick was very easy to work with, great experience. Friendly, no pressure and knowledgeable. Will recommend and purchase again in the future. Thank you so much.
Had a positive experience. 2 hours from the dealership. Nicholas worked with me online and via text to get the deal arranged. By the time the test drive was completed, I was sold and the paperwork was ready to go. Would definitely shop here again and recommend the dealership to others.
Great customer service seems to be hard to find, but when dealing with Justin, we were treated with exceptional customer service and knowledge about our vehicle options. He will always have our business!
John Mulligan is great to work with. He was busy as could be but found time to prioritize my purchase. The finance portion was clear and quick.
We had a GREAT time working with Sarah and the whole team at Sears Imported Autos. We first met Sarah on a test drive when we weren’t quite ready to make a purchase. She was so fun, knowledgeable, and no pressure we felt super comfortable talking through the various considerations we had. When the time was right, Sarah was our first call. We worked with her through a custom order and she helped guide us with really good insights and advice. She took the time to listen to us and get to know us and it really made a ...
This is my third leased car from Sears Mercedes. I feel like I have friends at the dealership since I have had the same salesperson all three times and the same financial professional the last two times. My salesman listens to what I want and makes it happen. It was a very pleasant experience - no pressure. I will buy from Sears Mercedes next time. I did recommend Sears Mercedes to a friend and they did buy a car there.
Nick was great to work with. He patiently answered all of our questions. He made sure our buying experience was enjoyable. We would definitely buy from Nick again. Jim M.
Sarah B knows everything there is to know about these cars. She was so friendly and was able to answer all of my questions! Thank you Sarah!!
John was a pleasure to work with. I appreciated his authenticity and his experience in managing my needs and timeline. John didn’t let his busy day prevent him from delivering good service. His industry experience is also helpful to move the process forward efficiently and provide reassurance and answers to questions along the way. Highly recommend and will look for John again when I’m back in 3 years for my next E class!
The Sears staff had always been one step above in my interaction during these uncertain times. Of course, one of the many reasons for my continue patronage is the engaging staff, great greeters and top notch service of 2015 Mercedes-Benz ML63 AMG.
What can I say, the picture speaks for itself! I love my new G-Wagon. It was definitely worth the wait. Nick promised me that I’d made the right choice and he was right! He walked me through the ordering process and helped me make selections. Picking up the G-wagon was seamless and I still had the rest of my day to drive it! Thanks to Nick and staff
Nick was so thoughtful and took care of all the details on two cars at the same time, including helping with body work - we’ll be back !!
Attention to detail and outstanding customer service
Mike Bakeman reached out to me instantly, very friendly and knowledgeable. Very eloquent salesman. I got my first car and he was capable of helping me.
We had a great experience working with John at Sears - buying our car from out of state was smooth and efficient. They were able to answer all our questions and our car was exactly what we wanted it to be.
John was great!!! He stayed after hours to ensure that experience was nothing less than satisfactory!! Our overall experience was great and we'd certainly recommend others.
The transaction was fast, easy and seamless, John our sales person and Jennifer in the loan processing department were exceptional. If I was to purchase a vehicle in the future I would definitely consider purchasing a vehicle from Sears Imported Autos.
It was a pleasure!
They worked with me with excellent communication and prompt responses even on a used Maserati. We were able to make a deal quickly and efficiently even from out of state.
We had a great experience with Sarah. She was very helpful throughout the whole process, even when some things didn't go exactly as planned. We appreciate the service she provided and will talk to Sarah for any future purchase needs. Thank you!
Excellent service all around and I highly recommend them when looking for a new or used vehicle.
Excellent service! Helpful throughout the process from ordering to delivery, a great experience! Justin has a great understanding of the vehicle and features, the car came out exactly like we wanted it.
Easy buying experience and John was great to work with
She was great! She helped answer all my questions. Matt was great as well in helping with learning my new car. Thank you to both!
Bill always goes above and beyond to meet my needs. Very helpful. Answers all questions and makes recommendations as needed. Makes sure I am comfortable if waiting for service.
For 20 years I’ve always received great service from Sears Imports. They have relationship building perfected from their sales team to service to financing and do a lot to support the community.
Awesome experince working with John and the crew at Sears imports! They made my purchase from another state smooth and easy. Jason explained all the paperwork and additional options well. Max did a great job showing me my new vehicle’s features.
Great experience with Sears imports ! They have an awesome inventory and they were able to get me a brand new AMG with a low interest rate
The Service guys there are great. The nose I had that I thought was my blower motor has gone away. Maybe that's why I didn't get a quote on a new blower motor. But my right reflector signal light is out. Need a quote on that.
Nick McGovern was great right from the start. I sent an inquiry via Facebook in regards to if the Jeep I was interested in was still available. I received an email, phone call and text back from Nick and he stayed in touch throughout the week. We came in on short notice to test drive the vehicle and he was very accommodating throughout the entire buying process. We thoroughly enjoyed doing business with Nick. Thank you Nick for an amazing experience.
My wife and I were very pleased with the service we received from the Sears Service Dept. The staff were friendly, helpful and prompt during our visit..
It was a perfect experience from the start. Sarah was so helpful getting me set up for success to enjoy all of the amazing features of my new car. I would definitely recommend the dealership and working with your team.
Sue was incredibly helpful and patient through the buying process and made sure I was purchasing the exact car I wanted. We made the decision to order the vehicle and she kept me informed during the entire build, ship, delivery process. Matt Goldman was also very thorough when going through the delivery of the car. Was patient with my questions and answered them completely. Kelly Rogers explained the paperwork in detail and meticulously went through my vehicle protection options. My only criticism was with the Sales Manager Aaron Schoenack. He really didn't seem interested in making us feel comfortable ...
I Believe that Bill did a fantastic job in the customer service I received. He throughly explained everything to me and when there was an unknown he didn’t hesitate to figure it out to give me the best answer possible so that I could make the best possible decision on price and work. Glad I’m keeping those MB executives living in the style and manner their accustomed too. :))
Mike Bakeman at Sears Auto Imports was exceptional to work with. I highly recommend him to anyone who is looking for a vehicle. He truly listened to what I was looking for and worked within my budget. When I was first looking I went to test drive without my husband. I explained that I was looking for a car for myself. Going forward when my husband was with me Mike spoke to me, even with my husband present. Personally, that meant a lot to me that he did not assume gender roles even with my husband present. He was very ...
Marvin went above & beyond my expectations to find my perfect car and worked with me to make sure the payment would be exactly what I was comfortable with!
Awesome..fantastic. Sales woman was great. Greatest car buying experience i have ever had. I felt like a princess. When it is time for another car i will for sure be back.
Sarah was absolutely delightful. She provided exceptional first class service to my grandmother. For this reason, grandma purchased her very first Mercedes Benz and she loves it. Our experience with Sarah was so lovely that I might end up purchasing a Mercedes for myself. 😍
Sarah always understands exactly what we are looking for and gives the best service. Very fluid process and I always appreciate that I don't have to spend a whole day at the dealership.
Sarah was fantastic and we had such a blast during this purchase. Sarah made sure we got exactly what we needed and were looking for!
My husband met with Sarah regarding a potential new purchase. She was patient, kind and easy to work with knowing at this point we are undecided. Her sales and service expertise and flexibility was remarkable!
Sarah was so knowledgeable, professional, and helpful. One of the best experiences I’ve had while shopping for a vehicle. We felt completely taken care of and she made the whole process enjoyable.
This was a very easy car buying process. John and the folks at Sears were very responsive and made the process clean, easy and stress free. Lots of vehicles to choose from and great knowledge of the products.
This was my first time buying a car, and I was a whole other state away! Nick made it easy answering question and finalizing the deal virtually before I was able to drive down to the cities to complete my purchase! Jennifer was great at explaining all the finances and helped me find the right extended warranty for my budge! I am very pleased with my “new” car 🙂
Nick made the entire car-buying experience actually enjoyable! He didn’t pressure me, gave me all the information , and over-delivered on the entire experience!
Great car buying experience! We enjoyed working with John. It was a low pressure experience. Everyone was friendly and it was an one of the most easy car purchases we could recall!
John at Sears Imported Autos was amazing! He helped with the entire process, even after the vehicle was taken off the lot I was still assisted with very well care. I highly recommend this dealership and John! They are simply amazing!
Nick was super helpful, trustworthy and makes the whole process very smooth. I love the new ride and got the best price on the market. They were extremely thorough in detailing it before I left the lot as well. Would highly recommend!!!
Fantastic and made it a seamless process! Thank you! Easy and fast communication. I definitely would work with again in the future. Thanks Nick and Kelly!
Thanks! John responded quickly to my online inquiry and let me browse and ask questions as I needed without any pressure. The process was smooth and seamless. Thanks
I felt like my business mattered and my car was a treasure. Thank You
Sue Brink is amazing I have bought 3 vehicles from her and Sears. Kent one of the managers is so helpful as well. Thank you Sue
Sue was an awesome person to connect with. She was very informative in the conversations about the cars we were interested in and was very patient in assisting us make a purchase. I will definitely recommend both this dealership and especially, Sue.
He is the real deal. Not only good pre sale but even better after sales service. Rarely see it. Not only made sure I had some options but made sure I understood them. He is patient, and that made things easier.
Sue was wonderful!! She was so very helpful getting me into my Audi 2017 a3 . Im 22 years old and she made me feel comfortable and made the process so so easy for me!! I am very thankful for sue always keeping in touch with me when new Audi would come in and I’m so happy that we found the one for me! Thank you so so much sue !! I definitely will be sending my family and friends to sue at Sears imports.
This is my second Mercedes that I have leased from Sears Imported Autos. This time I worked with Nick Wahl. We first spoke on the phone and he was very helpful in answering questions about next steps as my lease end was approaching. We set up an appointment and he got me into the exactly the vehicle I wanted A+ experience!