Sears Imports did a great job overall. Brian was very professional and courteously answered questions throughout. The purchase day experience with the signage and ribbon on the car was a very sweet touch.
I worked over the phone, by email and text with Sales Representative Sarah Britney and she was very professional and assisted me with my first time online purchase experience. All matters were handled efficiently and courteously, with the transaction being finalized, all documents signed and delivered within a week. Sarah handled the 1,500 mile vehicle transportation to my home city and it was delivered on the day promised. I was completely satisfied with my experience with Sarah Britney and Sears Imported Autos, Inc.
Brian had a big bow on the windshield of Jane's new E 450...Nice touch to a nice buying experience. We ordered a 2019 and switched to a 2020 and Brian kept us updated...the wait was worth it. Brian's customer service was terrific...Gary
Showed Sherry pics online of a used Lincoln, then a few days later on our wedding anniversary we drove by to take a look. Just down a couple of spots was the GLA. John got the idea right away and we took Sherry for a ride in the GLA, came back she got in the Lincoln, got right back out. I am guilty of the plan, but John unwittingly mastered the implementation of it!
Finding the right salesman is not always easy. John made my buying experience truly exceptional with his willingness to listen to my needs and what I was looking. He found everything for me in my new GLE. Not only did he answer all my questions an concerns during the purchase. I also had many questions after I signed the purchase agreement and drove off the showroom floor. He was prompt to respond and made sure I felt I was taken care of..... Integrity! Truly unique to find these days. I will be buying my next Mercedes from John and the Sears Imports team.
Very professional tream
John and the team provided excellent customer service during car purchase . I will recommend this team to my friends. Next time I need to purchase a car, Sears import will be my destination and John will be my salesman
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