Customer Testimonials

2020 & 2019 Dealer Rater Award

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Google May 13, 2021

I am always greeted with a friendly smile and their service has always been consistent. In this day and age where there is uncertainty, it is nice to still get the upbeat energy from the service reps especially Jeff Ortman

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DealerRater May 12, 2021

Service was absolutely exceptional. Both purchases from Sears have been the best experiences ever, with purchasing a car! Everything went off without a hitch and with just a great experience!

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Google May 12, 2021

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DealerRater May 12, 2021

Service for our motorhome, on a Sprinter chassis, was as promised and was done on time. Cliff Robb gave very knowledgeable advice, as always. Good to know they are there.

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Google May 12, 2021

Work done professionally and competed requested research and completed software update. Knowledgeable staff and great service.

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Google May 12, 2021

Their service department has gone above and beyond to provide exceptional customer service. They always make the time, which is rare at dealership service centers, to go over the services, explain the repairs (even meeting with the service technician to explain in detail what happened and how it will be repaired), and give recommendations on whether the repair is critical, recommended, or can wait for another time. The statement that secured my business with your company was, “we dont want to recommend repairs that dont need to be done.” Thats very refreshing since most of my experiences have been less ...

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Cars May 12, 2021

Sears Imported Autos has a reputation for high achievment. There's a reason. My recent purchase was THE BEST car buying experience I've had. I took my time researching and asking questions. Nick was patient and knowlegable. The pricing better than any previous purchase . That approach gave me the confidence to order my car. Closing was easy and straightforward. Max was our helpful tutorial guide. I would challenge anyone to find an easier dealership to do business with.

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Google May 11, 2021

William is so nice. Go see him for your new Mercedes-Benz!

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Google May 10, 2021

Great experience and helpful.

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DealerRater May 9, 2021

Nick Griffin was excellent to work with. As an out of state customer, he made the entire experience a breeze for me to find the car I was looking for. Thank you, Nick!

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Google May 8, 2021

I am a Cleveland, OH resident. In April 2021, I was looking for a rare AMG Coupe, and Nick Griffin with Sears Imported Auto's was hands down the best car salesman I have worked with, across the US in my search. From quick responses, professional remote videos, to making me feel comfortable with an out-of-state purchase, he did a great job. 10/10, Highly Recommend.

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Google May 8, 2021

Great service!!!!!

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DealerRater May 7, 2021

Amazing experience through the entire process. Sales person (Mike), product and process. Delivery was top notch with all questions answered! World class delivery with technology guru Max--total MVP!

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Cars May 6, 2021

We previously purchased a vehicle from the dealership, but not on this visit. Ron was very helpful in outlining the repairs to be completed and making sure I understood the related costs.

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DealerRater May 6, 2021

Nick was amazing and so quick to respond to any questions I may have had! I’ll recommend all my friends to him. I had a great experience buying my first car from a dealership!

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DealerRater May 6, 2021

One of the easiest times I have ever had when buying an automobile. Everything was accomplished in a few hours at the end of the day. Made the experience enjoyable with no pressure. Thx again

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Cars May 6, 2021

Was on it from the start. Thanks again Ron Johnson. Great job

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DealerRater May 6, 2021

This was my first car purchased from Sears and it was a very quick, efficient. The car was very well detailed and looked good as new. John was very helpful in all aspects and made the choice simple and fast. I'll be coming back again for my next car!

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DealerRater May 6, 2021

Have purchased 4 Mercedes from Sears with Endre over the years. All great cars. Body shop just did some work on rear bumper. Looks brand new.

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Google May 6, 2021

Extremely knowlegeable service representative. They got the work done on time and faultlessly.

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Google May 5, 2021

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Google May 5, 2021

In and out, excellent service. They were waiting for me with all the documentation ready. No time to waste and the car was very well taken care of.

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Google May 5, 2021

Hi, thanks for taking care of my drivers side airbag last Friday. Overall great service! However, after we got the car home however we noticed that this little plug on the convertible roof interior is missing. It was there when I dropped off the car that day. Can we get this replaced? Thinking perhaps you found it somewhere already. I've looked all over the car interior and cannot find it.

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DealerRater May 5, 2021

This was our fourth purchase from Sears, but our first from William Steiner. He was a great consultant/salesman. We will certainly visit him again on our next purchase. The only complaint I have is this must be at least the third time I have been. Asked to fill out a survey. Enough already. Walt Erickson

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DealerRater May 2, 2021

Nick was very knowledgeable and professional and he made the car buying process quick and easy! It was a pleasure to work with him and we look forward to working with him in the future.

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Google May 2, 2021

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DealerRater May 2, 2021

Awesome people and cars! I got the best deal here! Thanks a lot! I’m thinking about getting another car here soon! Next year for sure!

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Google May 2, 2021

Awsome place, large inventory and friendly Staff.

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Google May 2, 2021

Very professional and got every detail right.

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Google May 2, 2021

quality professional service through out.

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DealerRater May 2, 2021

It was the most exceptional service we have ever got from a dealership. Nick was super helpful , courteous, and kept in touch with us on every step of the purchase. To us his service is ten out ten without question.

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DealerRater May 1, 2021

Bought a certified used 2018 C63S from John from out of state. He was very responsive to texts and calls and sent multiple videos showing details of the vehicle before I flew out there to take delivery and drive it the 1000 miles home. When I found an imperfection at the dealership on one of the wheels, he took care of it right away! I was very short on time and he was very cognizant about that and I was in and out quick. He has also been available with post-purchase questions and concerns, especially with titling/registration. Great job!

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DealerRater May 1, 2021

Nick was very easy to work with, great experience. Friendly, no pressure and knowledgeable. Will recommend and purchase again in the future. Thank you so much.

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Google May 1, 2021

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DealerRater May 1, 2021

Had a positive experience. 2 hours from the dealership. Nicholas worked with me online and via text to get the deal arranged. By the time the test drive was completed, I was sold and the paperwork was ready to go. Would definitely shop here again and recommend the dealership to others.

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DealerRater May 1, 2021

Great customer service seems to be hard to find, but when dealing with Justin, we were treated with exceptional customer service and knowledge about our vehicle options. He will always have our business!

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Cars Apr 30, 2021

John Mulligan is great to work with. He was busy as could be but found time to prioritize my purchase. The finance portion was clear and quick.

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DealerRater Apr 30, 2021

We had a GREAT time working with Sarah and the whole team at Sears Imported Autos. We first met Sarah on a test drive when we weren’t quite ready to make a purchase. She was so fun, knowledgeable, and no pressure we felt super comfortable talking through the various considerations we had. When the time was right, Sarah was our first call. We worked with her through a custom order and she helped guide us with really good insights and advice. She took the time to listen to us and get to know us and it really made a ...

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Cars Apr 30, 2021

This is my third leased car from Sears Mercedes. I feel like I have friends at the dealership since I have had the same salesperson all three times and the same financial professional the last two times. My salesman listens to what I want and makes it happen. It was a very pleasant experience - no pressure. I will buy from Sears Mercedes next time. I did recommend Sears Mercedes to a friend and they did buy a car there.

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DealerRater Apr 30, 2021

Nick was great to work with. He patiently answered all of our questions. He made sure our buying experience was enjoyable. We would definitely buy from Nick again. Jim M.

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Google Apr 30, 2021

Sarah B knows everything there is to know about these cars. She was so friendly and was able to answer all of my questions! Thank you Sarah!!

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DealerRater Apr 29, 2021

John was a pleasure to work with. I appreciated his authenticity and his experience in managing my needs and timeline. John didn’t let his busy day prevent him from delivering good service. His industry experience is also helpful to move the process forward efficiently and provide reassurance and answers to questions along the way. Highly recommend and will look for John again when I’m back in 3 years for my next E class!

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DealerRater Apr 28, 2021

The Sears staff had always been one step above in my interaction during these uncertain times. Of course, one of the many reasons for my continue patronage is the engaging staff, great greeters and top notch service of 2015 Mercedes-Benz ML63 AMG.

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DealerRater Apr 28, 2021

What can I say, the picture speaks for itself! I love my new G-Wagon. It was definitely worth the wait. Nick promised me that I’d made the right choice and he was right! He walked me through the ordering process and helped me make selections. Picking up the G-wagon was seamless and I still had the rest of my day to drive it! Thanks to Nick and staff

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DealerRater Apr 28, 2021

Nick was so thoughtful and took care of all the details on two cars at the same time, including helping with body work - we’ll be back !!

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Google Apr 27, 2021

Attention to detail and outstanding customer service

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DealerRater Apr 27, 2021

Mike Bakeman reached out to me instantly, very friendly and knowledgeable. Very eloquent salesman. I got my first car and he was capable of helping me.

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DealerRater Apr 26, 2021

We had a great experience working with John at Sears - buying our car from out of state was smooth and efficient. They were able to answer all our questions and our car was exactly what we wanted it to be.

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DealerRater Apr 26, 2021

John was great!!! He stayed after hours to ensure that experience was nothing less than satisfactory!! Our overall experience was great and we'd certainly recommend others.

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DealerRater Apr 26, 2021

The transaction was fast, easy and seamless, John our sales person and Jennifer in the loan processing department were exceptional. If I was to purchase a vehicle in the future I would definitely consider purchasing a vehicle from Sears Imported Autos.

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Google Apr 25, 2021

It was a pleasure!

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DealerRater Apr 25, 2021

They worked with me with excellent communication and prompt responses even on a used Maserati. We were able to make a deal quickly and efficiently even from out of state.

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DealerRater Apr 25, 2021

We had a great experience with Sarah. She was very helpful throughout the whole process, even when some things didn't go exactly as planned. We appreciate the service she provided and will talk to Sarah for any future purchase needs. Thank you!

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Cars Apr 25, 2021

Excellent service all around and I highly recommend them when looking for a new or used vehicle.

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Google Apr 25, 2021

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DealerRater Apr 25, 2021

Excellent service! Helpful throughout the process from ordering to delivery, a great experience! Justin has a great understanding of the vehicle and features, the car came out exactly like we wanted it.

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Google Apr 25, 2021

Easy buying experience and John was great to work with

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Google Apr 25, 2021

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DealerRater Apr 25, 2021

She was great! She helped answer all my questions. Matt was great as well in helping with learning my new car. Thank you to both!

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Google Apr 25, 2021

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DealerRater Apr 24, 2021

Bill always goes above and beyond to meet my needs. Very helpful. Answers all questions and makes recommendations as needed. Makes sure I am comfortable if waiting for service.

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DealerRater Apr 24, 2021

For 20 years I’ve always received great service from Sears Imports. They have relationship building perfected from their sales team to service to financing and do a lot to support the community.

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DealerRater Apr 24, 2021

Awesome experince working with John and the crew at Sears imports! They made my purchase from another state smooth and easy. Jason explained all the paperwork and additional options well. Max did a great job showing me my new vehicle’s features.

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Google Apr 24, 2021

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DealerRater Apr 24, 2021

Great experience with Sears imports ! They have an awesome inventory and they were able to get me a brand new AMG with a low interest rate

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Google Apr 24, 2021

The Service guys there are great. The nose I had that I thought was my blower motor has gone away. Maybe that's why I didn't get a quote on a new blower motor. But my right reflector signal light is out. Need a quote on that.

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DealerRater Apr 24, 2021

Nick McGovern was great right from the start. I sent an inquiry via Facebook in regards to if the Jeep I was interested in was still available. I received an email, phone call and text back from Nick and he stayed in touch throughout the week. We came in on short notice to test drive the vehicle and he was very accommodating throughout the entire buying process. We thoroughly enjoyed doing business with Nick. Thank you Nick for an amazing experience.

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DealerRater Apr 24, 2021

My wife and I were very pleased with the service we received from the Sears Service Dept. The staff were friendly, helpful and prompt during our visit..

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DealerRater Apr 23, 2021

It was a perfect experience from the start. Sarah was so helpful getting me set up for success to enjoy all of the amazing features of my new car. I would definitely recommend the dealership and working with your team.

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DealerRater Apr 23, 2021

Sue was incredibly helpful and patient through the buying process and made sure I was purchasing the exact car I wanted. We made the decision to order the vehicle and she kept me informed during the entire build, ship, delivery process. Matt Goldman was also very thorough when going through the delivery of the car. Was patient with my questions and answered them completely. Kelly Rogers explained the paperwork in detail and meticulously went through my vehicle protection options. My only criticism was with the Sales Manager Aaron Schoenack. He really didn't seem interested in making us feel comfortable ...

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DealerRater Apr 23, 2021

I Believe that Bill did a fantastic job in the customer service I received. He throughly explained everything to me and when there was an unknown he didn’t hesitate to figure it out to give me the best answer possible so that I could make the best possible decision on price and work. Glad I’m keeping those MB executives living in the style and manner their accustomed too. :))

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Google Apr 23, 2021

Mike Bakeman at Sears Auto Imports was exceptional to work with. I highly recommend him to anyone who is looking for a vehicle. He truly listened to what I was looking for and worked within my budget. When I was first looking I went to test drive without my husband. I explained that I was looking for a car for myself. Going forward when my husband was with me Mike spoke to me, even with my husband present. Personally, that meant a lot to me that he did not assume gender roles even with my husband present. He was very ...

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Google Apr 23, 2021

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Google Apr 23, 2021

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DealerRater Apr 23, 2021

Marvin went above & beyond my expectations to find my perfect car and worked with me to make sure the payment would be exactly what I was comfortable with!

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DealerRater Apr 22, 2021

Awesome..fantastic. Sales woman was great. Greatest car buying experience i have ever had. I felt like a princess. When it is time for another car i will for sure be back.

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DealerRater Apr 22, 2021

Sarah was absolutely delightful. She provided exceptional first class service to my grandmother. For this reason, grandma purchased her very first Mercedes Benz and she loves it. Our experience with Sarah was so lovely that I might end up purchasing a Mercedes for myself. 😍

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DealerRater Apr 22, 2021

Sarah always understands exactly what we are looking for and gives the best service. Very fluid process and I always appreciate that I don't have to spend a whole day at the dealership.

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DealerRater Apr 22, 2021

Sarah was fantastic and we had such a blast during this purchase. Sarah made sure we got exactly what we needed and were looking for!

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DealerRater Apr 22, 2021

My husband met with Sarah regarding a potential new purchase. She was patient, kind and easy to work with knowing at this point we are undecided. Her sales and service expertise and flexibility was remarkable!

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DealerRater Apr 22, 2021

Sarah was so knowledgeable, professional, and helpful. One of the best experiences I’ve had while shopping for a vehicle. We felt completely taken care of and she made the whole process enjoyable.

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DealerRater Apr 22, 2021

This was a very easy car buying process. John and the folks at Sears were very responsive and made the process clean, easy and stress free. Lots of vehicles to choose from and great knowledge of the products.

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DealerRater Apr 22, 2021

This was my first time buying a car, and I was a whole other state away! Nick made it easy answering question and finalizing the deal virtually before I was able to drive down to the cities to complete my purchase! Jennifer was great at explaining all the finances and helped me find the right extended warranty for my budge! I am very pleased with my “new” car 🙂

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Google Apr 21, 2021

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DealerRater Apr 21, 2021

Nick made the entire car-buying experience actually enjoyable! He didn’t pressure me, gave me all the information , and over-delivered on the entire experience!

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DealerRater Apr 20, 2021

Great car buying experience! We enjoyed working with John. It was a low pressure experience. Everyone was friendly and it was an one of the most easy car purchases we could recall!

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DealerRater Apr 20, 2021

John at Sears Imported Autos was amazing! He helped with the entire process, even after the vehicle was taken off the lot I was still assisted with very well care. I highly recommend this dealership and John! They are simply amazing!

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Google Apr 19, 2021

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Google Apr 18, 2021

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Google Apr 18, 2021

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Google Apr 17, 2021

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DealerRater Apr 17, 2021

Nick was super helpful, trustworthy and makes the whole process very smooth. I love the new ride and got the best price on the market. They were extremely thorough in detailing it before I left the lot as well. Would highly recommend!!!

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DealerRater Apr 17, 2021

Fantastic and made it a seamless process! Thank you! Easy and fast communication. I definitely would work with again in the future. Thanks Nick and Kelly!

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DealerRater Apr 17, 2021

Thanks! John responded quickly to my online inquiry and let me browse and ask questions as I needed without any pressure. The process was smooth and seamless. Thanks

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Cars Apr 16, 2021

I felt like my business mattered and my car was a treasure. Thank You

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DealerRater Apr 16, 2021

Sue Brink is amazing I have bought 3 vehicles from her and Sears. Kent one of the managers is so helpful as well. Thank you Sue

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DealerRater Apr 16, 2021

Sue was an awesome person to connect with. She was very informative in the conversations about the cars we were interested in and was very patient in assisting us make a purchase. I will definitely recommend both this dealership and especially, Sue.

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DealerRater Apr 16, 2021

He is the real deal. Not only good pre sale but even better after sales service. Rarely see it. Not only made sure I had some options but made sure I understood them. He is patient, and that made things easier.

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DealerRater Apr 16, 2021

Sue was wonderful!! She was so very helpful getting me into my Audi 2017 a3 . Im 22 years old and she made me feel comfortable and made the process so so easy for me!! I am very thankful for sue always keeping in touch with me when new Audi would come in and I’m so happy that we found the one for me! Thank you so so much sue !! I definitely will be sending my family and friends to sue at Sears imports.

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DealerRater Apr 15, 2021

This is my second Mercedes that I have leased from Sears Imported Autos. This time I worked with Nick Wahl. We first spoke on the phone and he was very helpful in answering questions about next steps as my lease end was approaching. We set up an appointment and he got me into the exactly the vehicle I wanted A+ experience!

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