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Sears was persistent in finding an AMG E-53 with the exact equipment that I desired! We love the car! Great technology and quality.! I am very happy the shade of the red.
We worked with John Mulligan on the purchase of our new Mercedes MKC coupe. John was just great on this whole transaction. We wanted a specific build, which was not the on the Sears lot, and so John did a national search for just the right car. It turned out that "just the right car" was not an easy find and John worked very hard to find that car. It took a couple of weeks and John was very diligent in tracking down our car and also keeping us informed every several days. On top of all that, he's just a nice guy to be around!
We had a chance to work with John Mulligan and he was excellent! Knowledgeable. Considerate. And Helpful. He walked us through various options and provided empirical information to help us decide. We have always had pleasant interactions with this dealership - this one was no different.
Exceptional customer service by John! Straight forward, honest, and very patient. Although we showed up one hour before closing time, we were complemented with a welcoming and helpful attitude. Solid process in the shop floor helped us walk in and out with our lovely GLK in no time. Thank you JOHN & @Sears Imports for this pleasant experience!
Working with John was great experience! Mercedes cars are top of the line vehicles and are equipped with tons of features. I also wanted to have the top notch buying experience and this is why I went to Sears. John was professional, polite and knowledgeable. Kelly in finance was very professional and helpful, she explained all option to us before we signed all papers.I am glad I came one day earlier to check the car. We saved a lot of time and hassle when we came to pick up the car another day. Thank you Kent for helping us out with our trade in car. Thank you Sears for holding the GLE for a few days for us.
My husband and I did our research and knew the vehicle we wanted. We called John Mulligan at Sears for a test drive and within 4 hours our new vehicle was in our driveway! Trade-ins that meet the criteria to be on the Sears lot are reliable vehicles at excellent prices. We are very happy with our pre-owned Buick Enclave! And the extra touch of a congratulations sign and big bow on our vehicle made it an extra memorable experience.
Valerie and John responded to all my requests quickly with good information about an used C300 that I was interested. Because of that, we were able to make the decision fairly quickly for my daughter who needs a car right away. Their thoughtfulness made the experience enjoyable and fun. I would highly recommend this dealership. Thank you so much!!
Great salesmen gave good information about the car and features very professional friendly service by John and the rest of the crew at the Minnetonka location
Our experience was the best ever for a car purchase! The process was smooth from start to finish and every person involved made us feel awesome! Thanks!
Very impressed with John Mulligan’s knowledge about the vehicles and his professionalism throughout the process Excellent communicator in making sure customers are getting timely support and help going through each step I would highly recommend Sears Imported Autos and offcourse John
I recently purchased a convertible from Sears Imports and John was a treat to work with! I'm a Financial Advisor and have experienced my fair share of high-pressure salesmen and commission breath--not my cup of tea. My experience with John was ultimately enjoyable, low pressure, and welcoming. That made my first Mercedes purchasing experience one to remember. Another team member I'd like to mention is Jennifer Cooksey, Business Manager. She made the financial transaction portion very quick, simple, and fun. Both John & Jennifer made my week! I'll definitely be back for my next vehicle purchase.
Sears provided a great experience and excellent service. I highly recommend John Mulligan and the entire team. Helpful, friendly, responsive, with attention to detail and no pressure at any time.
John was so friendly he made me feel very comfortable! I was highly satisfied with the customer service I received while buying my Camaro ZL 1!
Everyone at Sears was wonderful! I went over my lunch hour to meet with John, he had already done the research for me on what I was looking for - took a quick test drive and knew I was in my new car! I returned after work and within an hour I was on the road and ready to celebrate my C300! Thanks to Kent, Chandler and Jennifer as well for your fast service.
John was very knowledgable and willing to go to extra lengths to get me the exact car I needed/wanted. I was buying out of state and he was great at staying in touch as well as helping with logistics.
Great sales person! Was helpful in finding the right car and patience with me including making sure the process was timely and deficient. I felt like he was focused on me.
John was great at his job . I have been in car sales before he checked off every box when it comes to bringing the customer experience. The biggest thing that stood out was how organize and straight forward John was . Thank you for help!!!
It was a pleasure to work with John Mulligan. He is very knowledgeable and provide us with all the information we required. Because there were no pictures on the site, John took time to take some pictures and send them to us. He is very helpful and he kept all his promises in connection with preparing the car and time of delivery. I highly recommend Sears Imported and John for your next car purchase. Marin and Mihaela George
Had a awesome experience thanks to John! Very welcoming and professional environment! John Mulligan did a great job at helping us! If you need a new car he is the person to go to!
Excellent service. I strongly suggest you not force people to give a 25 word review. This takes from the credibility of the reviews and experience.
Recently we worked with Borris to get a new car for us. He was a courteous, very professional and had good respect of our time. He really understood our needs and recommended the best car for us.
What a great experience. John Mulligan really helped us choose the right car for us, and made the process so easy. Beautiful, clean facility too. Thank you, John!
Everyone I worked with was professional and organized. I was in and out in 1.5 hours. The process usually takes 3-4 hours and it is a painful experience.
John Mulligan was very professional in his job and has a great way in connecting with this client. I enjoyed my experience with John very much.
John was extremely knowledgeable about his cars and listened to what i wanted. I love my car and all the options it has. Plan on driving it for 5 years. Thank you sears.
I had a great customer service with John, he explained everything related to my car in a professional way, he’s so efficient. The finance process was so smooth even though i was about to have some obstacles but Kelly did a great job to avoid any problems. I totally recommend this dealership
We really enjoyed working with Sears, they run a perfect operation, keep great cars in stock, and have a long history in the twin cities. The only thing missing is a handshake from Don Sears. He was a great guy, full of passion, and trust. It is great to see it continuing on in the same way he left it.
John Mulligan is a wonderful Mercedes-Benz representative at Sears Imported Autos. He greeted customers not only with a sincere smile but also the knowledge & understanding what a customer needs. It's superb experience at Sears Imported Autos and through staff like John Mulligan and Sears Team, Mercedes-Benz will win as the BEST!
I would highly recommend John Mulligan and sears imports. From the first call to inquire the vehicle to the follow up a week after we purchased it they have been beyond helpful and courteous. I give a five star rating for the excellence that they serve right down to the bow on top! John seemed just as excited as we were which says a lot!
Very welcoming environment, everybody was helpful, John Mulligan, my sales man went beyond what I expected from a sales guy. He listened to what I needed in a car, the price range and financing. He was very respectful and was patient with me as I sent back & forth trying to decide on different things about the car. Additionally, he stayed late waiting for me because I had to go there after work, he arranged a ride to the dealership the day I picked up the car and gave me a beautiful Mercedes-Benz coffee mug. Thank you John Mulligan and the whole team at Sears Imported Autos!
We haven't been to a car dealership in over 15 years and weren't looking forward to it, but John Mulligan far exceeded our exceptions and made our car buying experience not only tolerable, but made it enjoyable. John was professional and personable. John didn't keep us waiting at any step of the buying process. Kathy closed the deal very professionally and expediently. Great experience all the way around. We definitely recommend Sears!
Good experience, friendly and good help. Takes time to aswer al the questions. We did a testdrive. They cleaned the car for us. We recommend this place.
I very much enjoyed working with John. As a single female purchasing a car, I appreciated the no pressure atmosphere of Sears Imported Auto. There were no slick, slimy sales tactics that women often experience when purchasing a vehicle. John was up front, professional and funny. John listened to what was important to me in a new vehicle and did not try to sell me something different. He quickly found the perfect new car for me. Highly recommend.
John was really great. I came in late almost end of shift I was very impressed with how friendly he was and genuine. He made sure I left with the car I wanted. He spent extra time showing me extra things in the car. I recommend sears imports and Mercedes to all my friends
My overall experience was like I was a teenager again buying my first car. Everyone was so friendly, efficient and knowledgeable. I appreciate the time they took to explain everything from how the car works to my warranty. Thank you for making my purchase special!!
We knew what we wanted as soon as we walked in. Was greeted by John Mulligan within seconds of arriving and he was super helpful as we started the process of narrowing down the search for the car that we wanted. I think we were at the dealer for only an hour to test drive the car, get approved and sign off on the purchase. I couldn’t be more happy with our experience!
John Mulligan was so great to work with, he was very friendly and super easy to communicate with. We Would definitely recommend everyone we know to buy their vehicle there!
Because we saw the sign along the highway...we decided to stop in...completely on a whim! We were quickly paired with our excellent salesman, John. He answered all of our questions - and we had a lot! - John was very patient, friendly and accommodating through the whole process and ultimately...even though we hadn’t considered a Mercedes...we bought a brand new 2019 GLC350e !!
It was amazing! I am new to Minnesota area and going into a business that care means everything to me. John was so nice and understood my frustrations dealing with car. I am glad to be a customer at the most caring place. Thank you John for making my experience an awesome one! See y’all soon!!
Our salesman John test drove 5 different cars with me and took a couple on 2 spins! His humor made car buying fun. Second time buying a car from Sears and will be returning.
John and Marsai were great to work with! I bought this car and drove it back from MN to MA over the holidays and the experience was smooth, quick, efficient, and actually pleasant. Thank you very much for your help! Pat A
I highly recommend him,John, to you.he is a nice dealer with patience. He won't fool you with technical terms. All your requirements, his answer is “let me try”, and then run to manager’ office. Before buying a car to know about the car and the price through the Internet or friends. It is our right to ask for lower price or more discount. Don't be frightened by the manager's black face. but thank you manager. Nice experience, happy holidays you guys!
Our experience was really great. John was very friendly and helpful. We had an appointment at 11 and we had John right in front of us the moment we walked in. He answered to all our questions and made us feel comfortable at the showroom. The entire process was really simple and we walked out with our car happily. I would definitely recommend John Mulligan if you are looking for a car at Sears Imported Auto.
John Mulligan was very easy to work with. His communication was great with calls, emails and texts. We didn't even have to go to the dealership. He brought the car to us. Thanks.
I had an awesome experience at Sears Imported Autos. I have dreamed of owning a GLK 350 for a few years. I walked into your dealership without an appointment and was greeted right away by a woman at the front desk who introduced to John Mulligan. The rest is history! John was so friendly and helpful. He went out of his way to make sure I found the car I loved! He gave me plenty of time to think about and make my decision without feeling pressured. Thanks to John I walked out the door with the car of my dreams! I highly recommend John Mulligan if you’re looking for a car at Sears Imported Autos. Thank you John! I look forward to working with you again in the future Sincerely, Sara
Thanks for your help John, we enjoyed working with you. This is our fourth mercedes we have owned and we can't wait to drive it. I work in the Wayzata area as a dentist and have referred many clients to Sears Imports. Merry Christmas!
Great service and the friendliness was wonderful! The dealership was spotless..We felt very comfortable with the staff and there was no pressure. We will share our experience with friends.
My wife and I enjoyed working with John Mulligan. He was very friendly and professional. He answered all of our questions and assisted us with knowing how to operate our car. It was a wonderful experience and we are truly satisfied with our purchased.
I was in the market for a different car and decided to look at Mercedes Benz. I came in not looking to buy but just look and see what was out there. After talking with John I decided to pull the trigger on a C Class. He was able to get me what needed for my trade. He was great. Very friendly low pressure. I’d recommend him to anyone looking for a Benz.
My wife and I had purchased three previous vehicles from Sears Imports and our fourth was the same as the others.....all great. This was our first with John Mulligan and he was very easy to do business with! John’s knowledge of the vehicles was top notch and easy going personality is great do deal with.....no pushy salesman here! John was the first person to greet me on the showroom floor even though I had passed several others, something I appreciate! I had purchased a GLK 250 Bluetec which I already owned another and driven for a 95,000 miles, thinking that maybe I made a hasty decision with getting another I decided to exchange it for a different vehicle. Both John and Sears were very accommodating and made what could have been an awkward process smooth and painless. Five star guy and five star dealer.
John Mulligan was extremely helpful in selecting the vehicle. Anybody looking for a vehicle and wants a great friendly experience, go see John. Thank you John!
After visiting several other dealerships to look at various car options we stopped into Sears Imported Autos and were immediately impressed by the professionalism of John Mulligan, our sales person, and everyone that we encountered in the entire sales process.
John Mulligan was so helpful in the process of picking out our Mercedes! He had every detail taken care of and found exactly what we were looking for! We’ll be back again for our next car purchase!
I was very excited my purchase and John was great. I appreciate everything. The car is wonderful and I will look forward to driving it for a long time. Thanks to all at your dealership. Thanks
Saw the car I wanted but have little free time to get down there. John held the car for me for almost two weeks before I could get in to purchase. All A’s!
John Mulligan was the best salesmen I have ever experienced. His overall personality, professionalism, honesty, and respect of the customer was a total class act. John went above and beyond to make sure I purchased the car . He gave me suggestions and his advice, After I decided on a car the process was so quick and professional. I felt like family by the end of the whole process , Now that is what you call great customer service. I would recommend John to anyone who is looking for a new or used vehicle. Thanks John!
John Mulligan is an exceptional person to work with! He made my experience painless and smooth! My wife and I bought 2 cars from him in one day and he made it all a great experience. Also amazing was Jennifer Parker who made the financing part a breeze. Sears is lucky to have these two very personable professionals on the team. We will be back....
John was awesome to work with - very friendly and professional. Made our car buying experience easy and fast. Jennifer was awesome as well for the finance process. Fast, friendly and knowledgeable.
We were in a hurry to get a truck, John made the process so smooth and with our time crunch had our truck ready quickly. Easiest purchase we’ve ever experienced. It’s our second Mercedes from sears imports.
Stephanie and I very much enjoyed being at your dealership having been in the car business years ago in California it is truly refreshing how customer service has evolved into such an art your sales sercice and f and I department displayed with such courtesy professionalism our truly enjoyable thank you again for a wonderful buying experence Stephanie and Jack
Sears has always been straightforward and fair. What a great experience! It doesn't matter if it is sales, service or the finance team, they are consistently a professional shop.
My wife and I waited a long time for the perfect GL to come along. John understood exactly what we wanted and was checking inventory for us every day. The moment this vehicle became available he was in touch with us and had it ready for a test drive. He made the buying process smooth and painless and we absolutely couldn't be happier with our new SUV and the service we received from John.
This is my 3rd car with these guys. I have received best customer service so far at the sales and service department. Also at the finance department. Thanks. LL.
I greatly appreciated the knowledge, attention to detail and guidance through the purchasing process. As expected, this team is not just focused on the sale but on building a relationship with their customers of which I’m happy to be one.
I don’t know what my next car is going to be But I know who I’m going to buy it from. Thank you John and Jennifer for the amazing service and hospitality.
Very helpful and knowledgeable staff. From evaluations to purchase it was about thee months, but John was patient and helpful Till the purchase. Leasing process was so efficient
The process went very smooth and was so efficient I could not be happier!! I was treated with class the entire way and I love my new car!!
John and Jennifer were very friendly and they offered me an incredible deal. All it took was an hour to the car out on to road.
I’m an out of state buyer so there were a few twists and turns in the transaction and John and Kelly were very diligent in their efforts to make this deal happen....everyone from the GM on down was involved to insure things went smoothly....I’d definitely buy from this dealer again....👍🏻👍🏻
John is an excellent salesman - knowledgeable, not pushy, and very responsive. I really enjoyed working with him. I found the closing process to be much faster and smoother than at other dealerships where sometimes it’s painfully slow. We love our new Audi! Thank you!
I had a good experience buying a car. They were helpful reasonable professional. I would recommend sears dealership. John and endre were great. Good day everyone. Me happy.
Service was quick and John was fantastic. He quickly picked up on our needs and steered us to a completely different car from what we originally thought was “the car” and he was completely right! We thought the 2017 CLA was the right fit and after a quick look realized it was way too small for our needs. John recommended a 2015 CLK and though it was a bit older, he couldn’t have been more right. Jennifer helped us with the transaction and was funny, friendly and helped make the paperwork a breeze and not at all stressful. Great dealership and would totally recommend.
John was very helpful throughout the entire process. Was searching/looking across the nation for this specific car. The flight & drive back home was worth the time. Thank you John.
I literally had been worried about dealing with car sales people for months. John was so nice, and I felt comfortable getting a non mercedes car from this dealer. From inspections to ratings. Thank for making me feel okay and excited to buy my first car.
A simple process in purchasing a vehicle at the dealership. A knowledgeable financing department made the process very timely. Left with a very well equipped vehicle with a good rate.
John Mulligan is a true professional and worked hard to find the right fit for me. He kept in touch even when i was not yet ready for the purchase. He is knowledgeable about the cars and kept sending me all the information available for each car identified.
Dropped in on a whim to inquire about a used pre certified MB convertible. It unfortunately was driving off the lot as I arrived. Met John Mulligan who had the inventory details and let me know what other similar models they might have available. As I waited a used SLK convertible was right by John’s desk. I liked the sporty look and price compared to the earlier CLS 550 I was drawn to. The color and details of the SLK began to excite me to have it removed and test drive. The rest is history and I selected it without much of any hesitation. John did a great job gathering information, answers to my questions and preparations for me taking ownership. Kelly Rogers in Finance worked with me to arrive at the best financing deal and add on features. I drove off on a spectacular sunny Saturday after only about 2.5 hours in a car that looks like it was made for me. Looking forward to a lasting relationship as I work with the rest of Sear’s staff to service my SLK!
I found car on car gurus, first time to your dealership. When I came in John greeted me right away was very friendly and helpful.
John Mulligan was a pleasure to work with. He answered all of our questions about the vehicle and made it extremely fair and efficient to trade in our existing car. This is our second vehicle purchase from Sears and with staff like John we'll be back again.
John Mulligan was friendly and quick on communication. He really went out of his way to what felt like more then just make a sale, but get me into a great vehicle. Although things went pretty quick, the waiting area was comfortable and generously stocked with refreshments. The financing side of the purchase was a nice surprise. I was approved for a loan with my bank and the dealership found a better rate. I’m so happy with my experience at Sears Auto imports.
John Mulligan With only six months experience was a five star Salesman! He not only took excellent care of me he was competent quick and very personable. John exceeded my expectations…
We had. A good experience. We got a fair price. John was accommodating with a few visits and test drives. The car was ready when he said it would be. You even programmed phones to the car.
John Mulligan and Kelly Rogers were a pleasure to work with They made the process of buying a car smooth and easy. I normally do not like dealing with a dealership (or the salespeople there) but John was professional, no pressure, and a very nice guy. Kelly is very nice and professional and made the financial portion very easy, Overall, a great experience and no stress! Thank you!!
From the first moment, John made our purchase a pleasure. He answered all our questions quickly and accurately, got all information promptly and was so pleasant. We didn't expect to buy a car when we walked in but he inspired confidence in both if us immediately. He didn't pressure us or try to sell us, jyst gave honest information and knowledge. We would work with him again with pleasure.
John was excellent to work with. Followed up promptly when I had questions and resolved any concerns I had. He spent time reviewing everything with me and made sure I was comfortable with the whole process. They took time reviewing all the features prior to me driving my beautiful new car away. I would highly recommend this dealership to anyone. Thanks for making it a great experience buying my first Mercedes!!
This was my best car experience I’ve ever had. John Mulligan is awesome! Great to work with, friendly and very accommodating. I would highly recommend him to any friends or family that is searching for a great experience and a great car.
Great service and friendly staff! I wasn’t planning on getting a new vehicle on the day I visited but couldn’t pass this one up!! Highly recommend this dealership!
John Mulligan was tremendously helpful. He was patient and on top of his task until I found the ML350 with specific color and options I wanted. He's great to work with and will recommend him to anyone without hesitation. Jennifer in Finance and Matthew Goldman, Product Concierge, were also very helpful and kind. They made my car purchasing experience @ Sears Import a pleasant and memorable one.
John was great. He made our car buying experience a great one. Even after us being so undecided on what car to buy. He had patience and understanding. No pressure sales.
I had the best experience at Sears! John Mulligan was informative, funny and patient! When we reached a mutually agreeable deal he put a big bow on my new car—and threw in a Mercedes golf hat! Matt, the technician, showed me how to operate and enjoy my new vehicle. I feel safe and happy. I’ll be at Sears for all my service needs.
John Mulligan was an excellent representative of Sears auto and made the whole buying experience a real pleasure. He listened well, understood what I needed and delivered a perfect option! Thanks so much and the ribbon on the car with the personalized message was a classy touch! Kelly also made the paperwork very painless and had me in and out really quickly which was just what I needed! Thank you as well!
Everyone are professional, courtesy and respectful, ready to serve all your issue and concerns especially John my sale Rep guy, he is excellent of what he does , he will answer all your issue and concerns and if he can't, he will get someone who does.
When buying a certified ore-owned ML350 John worked tirelessly to get the deal done. He was courteous of our needs, time and expectations. I’d recommend him if you are looking to work with someone who is down to earth. There were a few issues we ran into on the day we were picking up the vehicle. I could tell John genuinely cared to get them resolved.
John was very friendly and made us feel welcome in the dealership. When we arrived, John jumped in and helped us right away. I have purchased many cars throughout the years, some I have just walked away from because the of the long drawn out process. Buying a car shouldn't take all day. John kept things moving along. I would highly recommend contacting him for your next car purchase.
John the sale Rep was very calm, kind and respectful. He answer to all questions and concerns I have for him. He even introduced me to sale manager (Kent), Finance Rep (Jennifer), and Mercedes instructions (Matthew), they're all nice,kind, and respectful. I am satisfied with everything and everyone at Sears Imports Auto especially John the sale Rep. I would recommend everyone and all my friends to shop for auto at Sears Imports Auto.
We went to the Sears Imports dealership around 4 pm during the week and found the place buzzing with activity. There were staff members on the phone, walking with other customers on the sales floor, while others were in their offices attending to customer needs. At the start of our engagement we were instantly greeted by John Mulligan with a smile and a handshake. He took extra care in making sure we were comfortable and answered all our questions professionally and with the knowledge of an expert in his field. After our decision was made to make the purchase, everyone jumped to complete all the paperwork quickly (other places we had visited in the past took hours). Kent Martinka gave us a good price on our trade-in and Kelly Rogers worked to get us a great rate for our loan by not accepting the first offer given and working to get us the best deal possible. It was true teamwork between these three to help give us an amazing experience! When it was time to leave with our new car, John held a mini-celebration for us including putting a big silver bow on the car and taking our picture. The car interior and exterior had been cleaned to a dazzling shine! We highly recommend Sears Imports!
This is my first Mercedes and John went to a lot of trouble to find me the car that had all the features that I wanted. On the day of purchase he also made sure that things went very smoothly and was there to wave us off in our new car. The buying process was not stressful at all and Angela took me through all the car’s features on the day of purchase. All told the employees of Sears ensured that the purchase was trouble free and enjoyable
Sears Imports has shown me that purchasing a used car can be a fun and simple process. Friendly, trustworthy, knowledgeable and efficient staff and great service. John and Kelly were wonderful to deal with!
John Mulligan was the sales adviser who assisted me in the purchase of my GLE350. I appreciated his professional services. He was informative, organized, attentive to the requirements I had in mind. We found the car I liked rather quickly, as the dealership had a good inventory for me to choose from. John got the car right away and provided me the ride I needed to pick up the new vehicle. All of this happened within hours of me walking into the dealership. It was a easygoing, pleasant experience. The new car is wonderful as well.
I was in the process of buying a Mercedes Benz and therefore I expected to be looked after and served well. I was not disappointed. Everything, from the cleanliness of the showroom facilities, the polished state of the car, the attitude of the front desk service staff, to John Mulligan himself – were perfect. This was all particularly important as I have only recently arrived in the US about six months ago and therefore I'm not familiar with US laws regarding vehicle purchasing, insurance, warranties, etc. However John explained all of these very patiently and in a way that did not make me feel inadequate. In fact, even though I've already picked up the car I sent him a question by email recently and his response was immediate and helpful. I look forward to coming into the show room again to have my tags affixed and also work with the concierge who will help me through the technicalities of the car. An all-around amazing experience which is simply accented by a similarly amazing vehicle. In conclusion, I feel like I've developed a relationship for life – like family – knowing that John Mulligan and the Sears Imported Autos team will always be there for me when I need them.
We have bought and owned several vehicles but this was our first Mercedes. Hands down this was our best experience as far as overall satifaction. The way we were were treated from the moment we walked in the door was exceptional! They have our business.
This was my first experience purchasing a vehicle from out of state. I worked with salesman Brian and he was great!! . He was thorough during the sale, inspection, detailing and the final follow ups even after the sale. Never pressured. Gave me all options. Provided photos and videos to reassure me every step of the way. The financial services at Sears were easy to deal with as well. This Mercedes was a gift for the wife and needless to say she was very happy. Dealer and Brian are highly recommended! A+
Brian was by far an amazing sales man! There are a couple scratches on the car and Brian has scheduled them to be repaired at my request. He followed up the next day after purchasing the vehicle to make sure everything was going smoothly. Great services and atmosphere. Thanks Brian!
Although I wasn't buying a Mercedes, Brian was informed and answered questions about the features of the used car that I purchased. The sale was handled efficiently, inspiring confidence.
Brian worked tirelessly to find a limited production vehicle with the specs I wanted for the price I wanted, and provided a fair value for my trade-in to make the deal work for both of us. He helped me to better understand the features and benefits of various packages which in turn helped me to refine my needs and wants. In a nutshell, he found what I wanted.
Brian did a great job with the sale of our car to the dealer and our lease of a new car! He was efficient and understood my needs!
Our experience with buying a car at Sears Imported Autos was second to none. The CPO vehicle that we bought was in great condition, and the facility was just as great. The best part though were the people. Our sales person Brian was great to interact with. He was very knowledgeable regarding the vehicle and was very patient with answering the many questions that we had. He was also great to just chat with when we had a bit of down time. The same applies to our finance person Kelly. She was not your typical dry finance person. We found her very personable and super helpful with any questions that we had. I've already decided to make Sears Imported Autos our first stop when looking to purchase our next vehicle.
We had an excellent experience working with Brian. He quickly responded to our questions and was very accommodating with our busy schedules. We appreciated the above and beyond effort given to us.
Have nothing but great things to say about my experience, the service my dad and I was spectacular. Would recommend this service to anyone I know.
Brian was fantastic, I worked with him several times over the course of a year and even though he knew I wasn’t ready to purchase he put effort into finding the right fit. Buying the vehicle was easy even though there were some complications.
I didn’t have a lot of time last Wednesday to get the new-to-me car and get home in time for the school bus, but Brian went out of his way to accommodate my needs so everything went quickly and smoothly. I was impressed that he had everything organized when I got there and remembered details about my purchase. Jenny in financing was also lovely and super-organized. Everything went perfectly! I love my new vehicle, too.
My wife and I were looking to replace our ML 350 with another Benz SUV. I had a few email exchanges sharing our needs and Brian, our sales consultant, responded quickly to requirements. Sears was able to give us a great selection of competitively priced vehicles to consider before our appointment. During our appointment, Brian was able to provide us an exceptional experience. Brian was an excellent listener and found solutions to fit our needs without wasting our time. I never picked up a pretentious luxury car dealership vibe, which I have encountered at other luxury car dealerships. Nor did we e receive a low brow hard selling salesman vibe, that you find at many other dealerships. I highly recommend Sears Imported and Brian for your next car purchase.
Brian took good care of us in dealing with our recent purchase. I’d recommend him to anyone thinking about buying a vehicle from Sears Imports.
Brian and David made it easy. They walked me through the options and available discounts. No haggling. I would recommend them to anyone looking for a Sprinter van.
If you want to buy the car of your dreams, I recommend going to Brian. He was so knowledgeable and genuine when working with me. 10/10 would do business again.
Had the pleasure of working with Brian, who was pleasant and helpful through the entire process. from start to finish he was positive, friendly and knowledgeable.
Brian stayed with us from start to finish and carried on through some financing challenges. Maintained a positive and professional approach in spite of those challenges and got us a great car
Been searching for a new car for months and I had the pleasure of working with Brian. Fast response to my questions within 30 minutes. That's something that is UNCOMMON these days. Thanks again, forgot to mention in previous post.
This was our second CPO Mercedes purchase from Sears. Brian did a great job of finding the perfect vehicle for us with all the options we wanted. He was very knowledgeable and helped us to understand the current options and changes since our previous purchase. He was easy to work with and very professional.
Very smooth process, excellent communications. Car was very well preped and seemed brand new. Nice extra touches: ribbon presentation, new winter mats, full gas tank.
Inquired about a Sprinter van for our business use and Brian showed me a very informative walk-around. Process was a breeze, will definitely purchase another!
From the moment I reached out to Ruth and Brian; I received nothing but the best service I have ever experienced. They made the whole process extremely easy and enjoyable. Almost all of the transaction was done via email; which made it even better. When I went in to get my new GLA, I was met by Ruth and Brian and felt like I really mattered. Also, Kelly in Finance - was super nice and very easy to work with. The whole experience was 100% top-notch and I would recommend the whole team at Sear's to anyone interested in a vehicle. And, I totally love my new GLA. Thank you again Brian and Ruth and Kelly!
The buying experience was Fantastic. The Sales Professional was professional, patience, upfront, accommodating, and knowledgeable. The Business Manager answer all of my question. Thank you Both...
Brian worked tirelessly to find my perfect GLE! He made sure the vehicle was spotless and freshly detailed before I even asked. Brian's process was a breeze, he laid out all the paperwork, reviewed specs and numbers with me so that a non-sales person could understand. Answered all my questions, and above all else, responded within minutes! That is excellent customer service that will make me a repeat client for life. Thank you for all you do!
Found a 2016 Porsche Macan S on dealer web site. Set up an appointment to look at it. Brian was prepared for our visit and professional in all of the negotiations. I asked Sears to run through a maintenance check. The front brake pads were getting thin so they replaced them. Finally, at closing there was an offer of a protection package but no hard sell when we turned it down. The whole process was straight forward and simple.
We enjoyed working with Brian. He was very knowledgable about the vehicle, took time answering all our questions and made the buying experience relatively easy. He was very accomodating to our schedule and let us take the time we needed to decide without feeling pressured. Overall it was a very stress free and professional buying experience.
Brian was very responsive as we reached out to him about a newly acquired used vehicle the dealership had posted on the internet. He was willing to accommodate our short notice request to look at the vehicle and helped us to move quickly on our buying decision. We visited the dealership thinking we would take a look at the vehicle and get some information. His knowledge about the vehicle and assistance with getting an appraisal on our trade helped us to feel comfortable making our purchase decision. Thank you for your great service Brian!
Brian was very helpful, knowledgeable, and patient during the whole process. We love the new vehicle. Dealership facilities and employees, made the whole experience great.
Was terrific working with Brian. He understood and listened to my needs and we found the perfect vehicle. I would highly recommend. Pricing was very reasonable compared to other Mercedes dealers. Financing was fast as well. Excellent experience overall. Highly recommend
I had a wonderful experience that was driven by the customer support and experience Brian created. He was extremely helpful and was very attentive to all of my questions and concerns.
Although we didn’t make a deal on the car I was looking at, Brian was knowledgeable, and not the pushy type, but very helpful. I believe he was honest about what he could offer me for my trade, and had a fair price on the car I was looking at. I take a lot of the blame for being to attached to my corvette. I would most defiantly give them another try ,if I saw another car I liked.
Brian Podgorski was great! I came in to ask about a certain car. Unfortunately it was already sold. Went for another one. I test drove it. My schedule that day was tight. My trade-In appraisal took about 10-15 minutes while we discussed purchase price and financing. Was offered to fill out the credit app online there that only took 5 minutes. Then I left for a few hours to take care of usual work things, came back late afternoon. Car was ready and prepped. I signed some docs. Then a 30 minute intro to the car. Great Day!
I have been a Mercedes only for 20 years and have to say Sears imports hired the right guy this time by the name of Brian👍. My god he made my entire car purchasing experience painless, fast, efficient , and pleasurable. He went to bat for me on securing the best price of my 2018 GLE 350 4 magit in black, had all the paperwork in place, vehicle stage and all fellow workers on deck to complete the transaction. If you are needing a salesperson that truly cares about your happpiness and buying process Brian Podgorski hands down was 10 stars all the way. What a wonderful experience this was and he made it so delightful. I will be recommending both Sears and him to all my acquaintances who are looking for a new Mercedes.👏🏻👏🏻👏🏻👏🏻
If all you’re looking for is lowest price, Sears will be competitive, but probably not the cheapest. If however you’re looking for a dearlership that values and supports its clients, then I highly recommend Sears, and Brian Podgorski in particular!
Nice and easy. My salesman had excellent communication and was quick to respond. Nice people to work with. Great experience. We will be coming back.
I tend to buy cars that are not readily available in every market, so I end up going long distance when necessary to find a car that I want. I found this 560SEL at Sears and could not be happier with the purchase process. At 800 miles away they provided me with any photograph I needed [I looked through 124 pix] and Brian answered every question I asked. If he didn't know the answer, he got the answer. I flew to the dealership and everyone there was friendly and answered my remaining questions. The transaction was fast and I was on my way back to Kentucky - an 800 mile test drive. It was flawless. The car was as advertised and was as smooth as a new SEL throughout the trip. Put simply, we conducted this over three days and I could not be happier with the transaction.
Most of us have dealt with the typical salespeople at a dealership before. Brian and the Sears Imported Autos staff were completely different. Genuine, knowledgeable, and no pressure, it was quite a refreshing experience. Looking forward to working with them in the future.
Brian Podgorski and his team were awesome to work with. Brian made the entire buying process as seamless as possible. He is a great communicator and very knowledgeable of the product he is selling. Needless to say, I am now a proud owner of my first Mercedes! Reach out to Brian and tell him "Mike sent you" :-)
Brian Podgorski and the entire staff was great to work with. No pressure sales. Worked well with my Credit Union. Nice job preparing the car for me when I picked it up.
I began my journey to purchase a new car on Tuesday. Sears imports has been my family's dealership for as long as I can remember. my grandfather bought all his Mercedes there and my dad the same. I grew up loving Mercedes, I saw the 2016 C300 online and saw the price and knew I just had to have it. Brian was my dads salesperson so naturally I asked him for Brians number and got the ball rolling I told him what car I was interested in and he happily assisted me in purchasing the car. It took Brian and I one day to get everything done and keys in my hand. I came in on Thursday and Brian happily and enthusiastically told me about what I would love about the car. Brian is a professional, honest and efficient salesperson. He is great at his job and cares about his customer first and foremost. I will never buy another car without Brian and his expertise. I appreciate Brian and his commitment to providing the best service in the Auto industry there is. Thank you again Brian for all you've done.
I saw a Honda Accord for sale online at Sears Imports so I inquired. Brian Podgorski contacted me the same day and was very helpful in all aspects of the buying process. He was nice enough to work around my schedule and bring the car to me for the test drive. Great experience overall and I would definitely recommend him to others. Thanks again Brian!
Stopped in to look at another manufacturers car. Luckily I worked with Brian Podgorski. He gladly showed me that car and others. His knowledge and experience radiate!!! I didn't think I was going to buy a Mercedes but after driving a few different models I was convinced. The Best Or Nothing!
Brian was my sales person. When I arrived he had done his research and presented the exact car I was looking for. Throughout my experience Brian and everyone else at the dealership had but one thing on their minds ... how can we help you, how can we make your experience even better. I would highly recommend Brian to anyone looking to buy a Mercedes. A special thanks to Matt for showing me the ins and outs.
For the first time in my adult life, I wanted a vehicle that I felt good in---rather than the latest stripped-down model that got me from point a to point b. I've had my eye on the GLK 350 for years now--always saddened a bit that they were no long made (and not totally loving the model that replaced them). Knowing that this would likely be my last chance to scoop one up with some original factory warranty, I reached out to Sears. The vehicle I had my eye on was gone already--but another comparable one was sent my way by Brian Podgorski. He offered to make a trip in on his day off to meet with me, and walked me through all of my questions (of which there were many). If he didn't know the answer, he found it for me quickly. He was even able to help me navigate through turning in my leased car (which still had a number of months left on the lease). The rest of the staff was helpful and kind, and though I felt a bit ill signing my life away to a car payment (just kidding....kind of), I know I'm in a wonderful vehicle. I look forward to working with the staff at Sears in the future, and would highly recommend Brian!
Sears auto has very competitive pricing and the vehicle quality has been great(this is our second vehicle from them). They also have a very streamlined and professional purchase process.
We were treated well by Brian Podgorski in the way of being available in our schedule and his knowledge of the auto industry. We were treated like royalty the day we picked up the vehicle. Red carpet treatment!
This is a nice dealership with friendly staff. Car buying was a little slow but that could be because they detailed the car that day. The detail work was just ok but nice they got it done. Brian answered my questions and was very professional.
Last weekend I drove my 20 year old Toyota onto the Sears Imported Autos lot - let's just say it was time for a new car. Having done research online in advance, I knew that I wanted to test drive one of the certified used GLK350's. The receptionist connected me with Brian Podgorski. Mr. Podgorski was approachable, friendly, and knowledgeable. I haven't had the best experiences with car salespeople in the past, so Brian was fighting a bit of an uphill battle at first - but his honesty won me over. After test driving two different vehicles, we settled on a fair price and I made my purchase. Best vehicle I've driven in my life. Already looking forward to my next purchase at Sears.
SEARS IMPORT LIKE FAMILY TO ME WE I NEED TO BUY CAR FROM THE SALES PERSON TO THE CREDIT DEPARTMENT . MY SALES PERSON MR .BRIAN PODGORSKI ,THANK YOU FOR GOOD JOB AND FAST SERVICE
This is may first Mercedes vehicle purchase which was prompted by the wonderful recommendations the dealership received from my brother and sister who each own Mercedes.
Brian was so wonderful to work with! As soon as I made an inquiry online, he responded to set up a test drive. He was very knowledgeable, and the test drive was so fun! Every part of the buying process went smoothly and Brian was very attentive and communicative. We will definitely visit him again for our next purchase.
I have never had such a pleasant car buying experience. Ever. I have been very pleased with all my interactions with this dealership from Brian's first response to my initial web inquiry, his follow up call to check on me and recently his very prompt response to my e-mail regarding the car I eventually purchased. The delivery experience amazing. It felt more like a new car delivery even though I was buying a used car. Jennifer did a great job handling the paperwork and explaining the warranties and extras without applying the kind of high pressure tactics I've experienced else where. She deserves more kudos for getting me the promotional financing rate which beat the rate I had from my lender. Max did a great job helping me learn about my car and I appreciate that he and Brian invited me back again for a refresher. That's nice because it was all so overwhelming.
We had an excellent experience at Sears imported Autos when purchasing our new Mercedes GLE350. Brian Podgorski our sales representative went out of his was to help find a vehicle that met our needs. Once we made our decision to purchase the car everyone was very attentive and made sure the vehicle was ready for delivery. We are very happy with the service we received from Brian and the support staff.
Everyone is great to work with and really makes doing business with them straightforward and simple. They provide a way to handle the process in whatever way is needed (on-line, in person, over the phone). Top notch service.
Brian P was absolutely willing to work to get this car deal done painlessly, efficiently, and perfectly. If Brian responds to your email, you are lucky!
Sears imported autos has a great selection of cars and Brian is super nice and helpful with the whole car buying process. Highly recommend him to anyone that needs help finding the right car!
The process was so easy. From finding the cars I’m interested in online, to scheduling a test drive, to driving the car off of the lot. Everything was 5 star service from Sears and my sales representative Brian and everyone I encountered along the way. I will definitely be a repeat customer in the future.
Brian was great to work with. He was prompt and courteous, always making sure I was taken care of. The process was low stress and relatively easy. I would highly recommend him to anyone seeking a new car.
I can’t say enough great things about Brian, Jen and the staff at Sears Auto. They made our car buying experience truly enjoyable. We NEVER felt pressured or hurried to make a decision. I not only recommend Brian and Sears Auto.......I will go out of my way to send friends and colleagues there. Thanks again Brian and Jen for making our experience enjoyable and Brian for your service to our country. Darin and Ivy
BRIAN WORKED WITH ME TO MAKE MY PURCHASE EASY & PAINLESS , AND HE GAVE ALOT OF HIS TIME EXPLAINING ALL THE CONTROLS , AND FEATURES , HE;S THE BEST
Purchasing a vehicle can be a painful experience, but Brian and his team have mastered the art of making it enjoyable and memorable. Brian knows his Mercedes "stuff" from A to Z and he answered all of our questions and chose the perfect vehicle for us. Jennifer explained our warranty options and ran us through the paperwork in a matter of minutes and turned us over to Angela. Angela knows everything there is to know about operating a Mercedes ... and I mean everything! She even connected our phone up for us , so we can enjoy hands-free communications. You need more stars to do justice to the folks at Sears Imported Autos.
Brian and literally ALL the staff at Sears Imported Autos were professional, focused and friendly. The experience of buying Mercedes Products has always been a bit intimidating at times, but this time it was special.! My sincere thanks to Brian and all of those whom I had the pleasure of meeting. It was a "Great Experience" and I would recommend Brian and Sears to anyone and at any time.
This is the second car that I've purchased from Sears and the second time working with Brian Podgorski. Brian goes the extra mile to ensure customer satisfaction and I couldn't ask for anything more. Thanks Brian!
Brian is great. He called I told him what i wanted over the phone and everything was ready to go when I arrived. The car and the credit approval. All I had to do was drive and sign. The full experience was under an hour. If you want great service, great deals, and a nice car please go see Brian.