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John Mulligan was great. We had seen several cars in our area sold before we had a chance to view them so we reached out to John even before the car was ready to sell. Sears went completely over the car, inside and out, and that took several days, but they held the car for us, even without a down payment.
This was our first visiting Sears. We enjoyed purchasing from Sears. We compared prices for vehicles nationally, and Sears' price was very fair. John, our salesperson, was efficient, courteous and helpful. The whole staff worked together to quickly process our paperwork. They answered our questions and made sure the car was ready to go. They even put a giant bow on the car for us!
John made the process very smooth, easy and fun. I recommend him for first time car buyers.It was a very comfortable and no hassle He is amazing at what he does!
I had such a great experience at sears import. John Mulligan was meticulous about getting my vehicle in top shape before handing me the keys and the service team did a fabulous job making sure the car looked brand new. In addition, John was knowledgeable and his response to my questions and concerns were handled in a timely fashion. Above all, John was professional, friendly and courteous of my personal needs in car and was not aggressive but gave me the information that was needed which allowed me to choose what best suited me.
John Mulligan was fantastic to work with! He located the right car for me within one business day and I couldn't be more pleased! It was also a pleasure working with Kelly. It was my first experience with the sales side of SIA and it was as great as the service side. Thank you!
Very fast and easy process. John was great to work with. I would come back to work with him anytime! Thank you for a great experience.
John was very helpful and easy to work with. I absolutely would go back to Sears Auto Imports for my next vehicle purchase. Thank you John!
Sears has done it again, great job getting us the deal we wanted! This was a complicated purchase but the team got it done. Thanks again to everyone,
John & Kelly help me out. They were very professional and eager help and answering my questions. John communication was fast I am driving a great car
I very much enjoyed working with John. He answered all of my questions, and after looking at vehicles at a different dealership, came back and bought a great vehicle from John. Would definitely recommend!
John was a wonderful good experience sales I was really enjoyed working with him what a great person I met and paying from him a vehicle
John was fantastic! Informative, not too pushy, helpful, and patient. In particular, he was really wonderful with my teenage son, who was most enthusiastic and eager to be a MB owner. It was a pleasant buying experience overall because John was great to work with.
Amazing experience! John has a great personality and made the car buying process beyond enjoyable! I recommend sears to anyone looking to purchase a vehicle!
John was great to work with, he helped me through a tough decision. Worked with me very patiently and considerately. He was very professional and fun, best car buying experience I’ve ever had!
We had a great experience with John! This was our second purchase from the dealership and we were a bit undecided on exactly what we wanted. Regardless of the back and forth John always was attentive, honest and prompt with responses. Regardless of how busy he was he always made you feel like you were his only customer. The only disappointment I had was they didn’t move on cost on the vehicle at all, even given we were returning customers. Sometimes a “feel good” budge just makes the customer happy confirming they got a good deal with the right dealer. Even though that final call was on the management, I know John vouched as much as he could for us. I highly recommend working with John and we will seek him out when we are in the market again. Thanks John!!!
The employees were friendly and made me feel welcome. They made my visit stress-free and as efficient as possible. I got exactly what I wanted. Thank you!
John M at Sears Imported Autos was really great to work with! I had done a fair amount of research on-line and pretty much knew the auto I wanted to buy. John took a very no-nonsense and practical approach and made the process go extremely smoothly!
Enjoyed working with John M at the Mercedez-B- Minnetonka.He was very helpful in finding my dream car, John was also very accomodating. Thank you for the wonderful experience.
While hunting for the perfect BMW I found one that was "on its way" to Sears. Finding just the right 7 series with all the features we were looking for is not easy. Once I reached out to John I had an ETA and he immediately let me know when it arrived. It arrived the next day mid day-new tires were put on during the day and buy that night we were driving it. He had it on hold so we didn't lose it as an option. We wanted another test drive the next day and he had it ready first thing! After getting back we did a walk around and had a list of " to-do's" for John to take care of on the car if we were going to buy. DONE! John took care of it all, answered all questions and even had it ready in a few days set to go! The bow on top and thank you were a prefect touch! Kelly in Finance made the paperwork process EASY and FAST, love how this went, no hassle's or anything. John has called us back to make sure we love the car and to check in to see if we have any questions. Love the follow up! (service is still alive and well!) We haven't bought with Sears before but we will be back for our second car purchase soon and will be working with John again! Thank you John and Sears! We LOVE our BMW 7 Series.
John was first class, I identified the vehicle and 24 hours later I was driving it home. I would definitely recommend John if you're looking for a vehicle. In addition the dealership experience was a very pleasant one with attentive staff. 5 Stars.
my buddy bought a car from John Mulligan at sears auto import couple of months ago. Few days ago my 99 ml 430 transmission went out, so it was definitely time for a new one. Called John and within a day got approved for a newer ML. Am guessing I wouldn’t have called him had the services he provided were terrible or mediocre. My buddy had a steal on his car and so did I. Go see the guy if your in the market for a car, you won’t regret it!
I walked into Sears to eliminate Mercedes GLE 350 from my short list, I was almost sure I wanted the BMW X5 i test drove the weekend before. I met John Mulligan at Sears sales, he was very friendly and professional. Immediately I test drove the GLE, I knew it was the car for me. John gave me all the pertinent information I needed and by the next day I was back to purchase my new car. I joked that i wanted my car wrapped up with a bow and to my surprise, my car was presented with a bow, a personalized message on the board and Logan, a dedicated tech guru was there to walk me through the gadgets. Thanks John for going above and beyond and also to Logan, Kelly and the team at Sears for making my Mercedes Benz experience a truly special one!
John was very helpful throughout the entire process of purchasing my vehicle. He went above and beyond to help make the process go as smoothly as possible. I would definitely recommend John and Sears to anyone looking for their next vehicle.
I could not be happier with my experience working with John at Sears! He was incredibly patient and helpful and offered me a fare shake on my trade. Love the new vehicle and follow-up has been excellent. Thank you!
Now coming from someone that is purchased many vehicles in their lifetime and having to sit at a dealership waiting to have the process be over this by far in my 45 years of being on this earth was the easiest thing that I had happened. From the moment I called to the time we left we were treated with the upmost respect and courteous and friendly customer service that you can imagine. Our sales person John was unbelievably accommodating and helpful through this entire process. I applaud Sears and all the employees that assisted us and would recommend anyone in the same direction we took today.
Great experience, flawless process. John was waiting for us when we arrived and gave us his undivided attention from start to finish. Looking forward to buying more vehicles from Sears in the future. Thank you, John!
John Mulligan is a straight-shooting, likable guy who made it quick, simple and totally painless for me to drive away in a beautiful, low-mileage E350 that was fairly priced and perfect for my needs. All in under an hour. Highly recommended!
Made my first purchase of a Mercedes Benz and the process was smoother than I thought. Thanks to John Mulligan and his professional and excellent service. He was very straight forward, helpful, and he made sure I left with exactly what I was looking for. It was a great first experience and I couldn't ask for better service.
Loved John Mulligan, great and honest guy . The sales process was seamless and quick. Had no issues everything was touched up that I request before I made my purchase. Once again great service.
Showed Sherry pics online of a used Lincoln, then a few days later on our wedding anniversary we drove by to take a look. Just down a couple of spots was the GLA. John got the idea right away and we took Sherry for a ride in the GLA, came back she got in the Lincoln, got right back out. I am guilty of the plan, but John unwittingly mastered the implementation of it!
Finding the right salesman is not always easy. John made my buying experience truly exceptional with his willingness to listen to my needs and what I was looking. He found everything for me in my new GLE. Not only did he answer all my questions an concerns during the purchase. I also had many questions after I signed the purchase agreement and drove off the showroom floor. He was prompt to respond and made sure I felt I was taken care of..... Integrity! Truly unique to find these days. I will be buying my next Mercedes from John and the Sears Imports team.
John and the team provided excellent customer service during car purchase . I will recommend this team to my friends. Next time I need to purchase a car, Sears import will be my destination and John will be my salesman
I found the car I had been looking for on line and picked John Mulligan to work with. He is very knowledgeable and had the car ready to test drive and answered all my questions. The process was quick and I felt I didn’t have to spend hours to complete the purchase. I picked up the car the next day per my choice and it was perfect...
It was a wonderful experience and excellent customer service provided by John and the team. We had smooth transaction and got my vehicle on the same Day. Thank you!
Excellent experience. John was a pleasure to work with. He was patient, friendly and informative. I would highly recommend this dealer and John to friends and family. Rich and Carrie Hodgson
John was very personable with me. He made me feel like we have known each other for years. Never did I feel pressured to do anything I didn’t want. He made the experience simple and I left that day with a smile ear to ear
Easy.....hassle free.....professional. John and the team at Sears were a delight to work with and made buying a car as enjoyable as possible! Will be the first place I go for my next car.
Our experience with John at Sears was very positive. The car we we wanted was there and John helped make it ours. We are happy!
Very helpful. Happy with purchase a couple weeks in. Priced fairly and John was helpful the moment I walked in the door. Will be a repeat customer.
John was very easy to work with along with the rest of the staff. I would recommend this dealer to anyone! I'm very satisfied!
Enjoyed the experience thoroughly! John helped us out through the whole journey and he did a great job. We feel we got the best deal and very happy!
Great experience. Wonderful dealership that values your business. They definitely appreciated my business and I will be back when I need another car. Highly recommend!
My wife and I have been shopping for a replacement for her 2008 ML 320 for months. We met with John Mulligan on a number of occasions,with plenty of questions. John was always welcoming, very patient and able to answer our questions. In the end we picked out a previously owned Mercedes GL350. We like it a lot. Thank you John.
Found this little VW online and John went above and beyond to get us into it. We saw the vehicle online and John was almost immediately in touch with us to orchestrate a test drive. He even had to travel across town to be sure we could see the car the following day. Nothing was too much trouble. He was friendly, transparent and we were able to make a deal happen with confidence. What more to want?
I recently purchased my first Mercedes Benz GLE at Sears Imported Auto. The showroom was exceptional and the staff welcoming and helpful. We worked with, John, who was knowledgeable and answered our many questions. He did an excellent job throughout the buying experience!
Working with John Mulligan and the team at Sears Imports was wonderful! John is very knowledgeable, personable and I appreciate his follow up! Very Happy!
I was looking at replacing my MB e350 with a better/low mileage Mercedes. When I called, Sears, John answered the phone and the rest is history. John worked tirelessly to get me into a C300 that suited my budget and needs. I would definitely work with John and Sears again.
After researching the MB SLK for three years, reading reviews and dreaming of actually driving my own ... spending countless hours looking for that vehicle meeting all of my criteria, I came across THE car at Sears Imported Autos in Minnetonka, MN. I live in Cincinnati, 733 miles away. How was this going to work? I put my skepticism aside and called the number in the listing. What a lucky day for me when Sears Imports Salesperson EXTRAORDINAIRE John Mulligan answered the phone. John, and Kathy Carlson in the finance department, walked me through the process. It was incredibly easy and painless. I felt confident that I had made the correct decision to purchase my dream car from Sears Imports. I opted to have the vehicle shipped, and that too was handled easily, and I was informed all along the way. I have no regrets and would purchase another vehicle from John Mulligan at Sears Imports. Watching my dream car arrive on the flat bed was like having Santa and his sleigh land on the roof of my house! Love this car!!! Vroom Vroom!
Sears was persistent in finding an AMG E-53 with the exact equipment that I desired! We love the car! Great technology and quality.! I am very happy the shade of the red.
We worked with John Mulligan on the purchase of our new Mercedes MKC coupe. John was just great on this whole transaction. We wanted a specific build, which was not the on the Sears lot, and so John did a national search for just the right car. It turned out that "just the right car" was not an easy find and John worked very hard to find that car. It took a couple of weeks and John was very diligent in tracking down our car and also keeping us informed every several days. On top of all that, he's just a nice guy to be around!
We had a chance to work with John Mulligan and he was excellent! Knowledgeable. Considerate. And Helpful. He walked us through various options and provided empirical information to help us decide. We have always had pleasant interactions with this dealership - this one was no different.
Exceptional customer service by John! Straight forward, honest, and very patient. Although we showed up one hour before closing time, we were complemented with a welcoming and helpful attitude. Solid process in the shop floor helped us walk in and out with our lovely GLK in no time. Thank you JOHN & @Sears Imports for this pleasant experience!
Working with John was great experience! Mercedes cars are top of the line vehicles and are equipped with tons of features. I also wanted to have the top notch buying experience and this is why I went to Sears. John was professional, polite and knowledgeable. Kelly in finance was very professional and helpful, she explained all option to us before we signed all papers.I am glad I came one day earlier to check the car. We saved a lot of time and hassle when we came to pick up the car another day. Thank you Kent for helping us out with our trade in car. Thank you Sears for holding the GLE for a few days for us.
My husband and I did our research and knew the vehicle we wanted. We called John Mulligan at Sears for a test drive and within 4 hours our new vehicle was in our driveway! Trade-ins that meet the criteria to be on the Sears lot are reliable vehicles at excellent prices. We are very happy with our pre-owned Buick Enclave! And the extra touch of a congratulations sign and big bow on our vehicle made it an extra memorable experience.
Valerie and John responded to all my requests quickly with good information about an used C300 that I was interested. Because of that, we were able to make the decision fairly quickly for my daughter who needs a car right away. Their thoughtfulness made the experience enjoyable and fun. I would highly recommend this dealership. Thank you so much!!
Great salesmen gave good information about the car and features very professional friendly service by John and the rest of the crew at the Minnetonka location
Our experience was the best ever for a car purchase! The process was smooth from start to finish and every person involved made us feel awesome! Thanks!
Very impressed with John Mulligan’s knowledge about the vehicles and his professionalism throughout the process Excellent communicator in making sure customers are getting timely support and help going through each step I would highly recommend Sears Imported Autos and offcourse John
I recently purchased a convertible from Sears Imports and John was a treat to work with! I'm a Financial Advisor and have experienced my fair share of high-pressure salesmen and commission breath--not my cup of tea. My experience with John was ultimately enjoyable, low pressure, and welcoming. That made my first Mercedes purchasing experience one to remember. Another team member I'd like to mention is Jennifer Cooksey, Business Manager. She made the financial transaction portion very quick, simple, and fun. Both John & Jennifer made my week! I'll definitely be back for my next vehicle purchase.
Sears provided a great experience and excellent service. I highly recommend John Mulligan and the entire team. Helpful, friendly, responsive, with attention to detail and no pressure at any time.
John was so friendly he made me feel very comfortable! I was highly satisfied with the customer service I received while buying my Camaro ZL 1!
Everyone at Sears was wonderful! I went over my lunch hour to meet with John, he had already done the research for me on what I was looking for - took a quick test drive and knew I was in my new car! I returned after work and within an hour I was on the road and ready to celebrate my C300! Thanks to Kent, Chandler and Jennifer as well for your fast service.
John was very knowledgable and willing to go to extra lengths to get me the exact car I needed/wanted. I was buying out of state and he was great at staying in touch as well as helping with logistics.
Great sales person! Was helpful in finding the right car and patience with me including making sure the process was timely and deficient. I felt like he was focused on me.
John was great at his job . I have been in car sales before he checked off every box when it comes to bringing the customer experience. The biggest thing that stood out was how organize and straight forward John was . Thank you for help!!!
It was a pleasure to work with John Mulligan. He is very knowledgeable and provide us with all the information we required. Because there were no pictures on the site, John took time to take some pictures and send them to us. He is very helpful and he kept all his promises in connection with preparing the car and time of delivery. I highly recommend Sears Imported and John for your next car purchase. Marin and Mihaela George
Had a awesome experience thanks to John! Very welcoming and professional environment! John Mulligan did a great job at helping us! If you need a new car he is the person to go to!
Excellent service. I strongly suggest you not force people to give a 25 word review. This takes from the credibility of the reviews and experience.
Recently we worked with Borris to get a new car for us. He was a courteous, very professional and had good respect of our time. He really understood our needs and recommended the best car for us.
What a great experience. John Mulligan really helped us choose the right car for us, and made the process so easy. Beautiful, clean facility too. Thank you, John!
Everyone I worked with was professional and organized. I was in and out in 1.5 hours. The process usually takes 3-4 hours and it is a painful experience.
John Mulligan was very professional in his job and has a great way in connecting with this client. I enjoyed my experience with John very much.
John was extremely knowledgeable about his cars and listened to what i wanted. I love my car and all the options it has. Plan on driving it for 5 years. Thank you sears.
I had a great customer service with John, he explained everything related to my car in a professional way, he’s so efficient. The finance process was so smooth even though i was about to have some obstacles but Kelly did a great job to avoid any problems. I totally recommend this dealership
We really enjoyed working with Sears, they run a perfect operation, keep great cars in stock, and have a long history in the twin cities. The only thing missing is a handshake from Don Sears. He was a great guy, full of passion, and trust. It is great to see it continuing on in the same way he left it.
John Mulligan is a wonderful Mercedes-Benz representative at Sears Imported Autos. He greeted customers not only with a sincere smile but also the knowledge & understanding what a customer needs. It's superb experience at Sears Imported Autos and through staff like John Mulligan and Sears Team, Mercedes-Benz will win as the BEST!
I would highly recommend John Mulligan and sears imports. From the first call to inquire the vehicle to the follow up a week after we purchased it they have been beyond helpful and courteous. I give a five star rating for the excellence that they serve right down to the bow on top! John seemed just as excited as we were which says a lot!
Very welcoming environment, everybody was helpful, John Mulligan, my sales man went beyond what I expected from a sales guy. He listened to what I needed in a car, the price range and financing. He was very respectful and was patient with me as I sent back & forth trying to decide on different things about the car. Additionally, he stayed late waiting for me because I had to go there after work, he arranged a ride to the dealership the day I picked up the car and gave me a beautiful Mercedes-Benz coffee mug. Thank you John Mulligan and the whole team at Sears Imported Autos!
We haven't been to a car dealership in over 15 years and weren't looking forward to it, but John Mulligan far exceeded our exceptions and made our car buying experience not only tolerable, but made it enjoyable. John was professional and personable. John didn't keep us waiting at any step of the buying process. Kathy closed the deal very professionally and expediently. Great experience all the way around. We definitely recommend Sears!
Good experience, friendly and good help. Takes time to aswer al the questions. We did a testdrive. They cleaned the car for us. We recommend this place.
I very much enjoyed working with John. As a single female purchasing a car, I appreciated the no pressure atmosphere of Sears Imported Auto. There were no slick, slimy sales tactics that women often experience when purchasing a vehicle. John was up front, professional and funny. John listened to what was important to me in a new vehicle and did not try to sell me something different. He quickly found the perfect new car for me. Highly recommend.
John was really great. I came in late almost end of shift I was very impressed with how friendly he was and genuine. He made sure I left with the car I wanted. He spent extra time showing me extra things in the car. I recommend sears imports and Mercedes to all my friends
My overall experience was like I was a teenager again buying my first car. Everyone was so friendly, efficient and knowledgeable. I appreciate the time they took to explain everything from how the car works to my warranty. Thank you for making my purchase special!!
We knew what we wanted as soon as we walked in. Was greeted by John Mulligan within seconds of arriving and he was super helpful as we started the process of narrowing down the search for the car that we wanted. I think we were at the dealer for only an hour to test drive the car, get approved and sign off on the purchase. I couldn’t be more happy with our experience!
John Mulligan was so great to work with, he was very friendly and super easy to communicate with. We Would definitely recommend everyone we know to buy their vehicle there!
Because we saw the sign along the highway...we decided to stop in...completely on a whim! We were quickly paired with our excellent salesman, John. He answered all of our questions - and we had a lot! - John was very patient, friendly and accommodating through the whole process and ultimately...even though we hadn’t considered a Mercedes...we bought a brand new 2019 GLC350e !!
It was amazing! I am new to Minnesota area and going into a business that care means everything to me. John was so nice and understood my frustrations dealing with car. I am glad to be a customer at the most caring place. Thank you John for making my experience an awesome one! See y’all soon!!
Our salesman John test drove 5 different cars with me and took a couple on 2 spins! His humor made car buying fun. Second time buying a car from Sears and will be returning.
John and Marsai were great to work with! I bought this car and drove it back from MN to MA over the holidays and the experience was smooth, quick, efficient, and actually pleasant. Thank you very much for your help! Pat A
I highly recommend him,John, to you.he is a nice dealer with patience. He won't fool you with technical terms. All your requirements, his answer is “let me try”, and then run to manager’ office. Before buying a car to know about the car and the price through the Internet or friends. It is our right to ask for lower price or more discount. Don't be frightened by the manager's black face. but thank you manager. Nice experience, happy holidays you guys!
Our experience was really great. John was very friendly and helpful. We had an appointment at 11 and we had John right in front of us the moment we walked in. He answered to all our questions and made us feel comfortable at the showroom. The entire process was really simple and we walked out with our car happily. I would definitely recommend John Mulligan if you are looking for a car at Sears Imported Auto.
John Mulligan was very easy to work with. His communication was great with calls, emails and texts. We didn't even have to go to the dealership. He brought the car to us. Thanks.
I had an awesome experience at Sears Imported Autos. I have dreamed of owning a GLK 350 for a few years. I walked into your dealership without an appointment and was greeted right away by a woman at the front desk who introduced to John Mulligan. The rest is history! John was so friendly and helpful. He went out of his way to make sure I found the car I loved! He gave me plenty of time to think about and make my decision without feeling pressured. Thanks to John I walked out the door with the car of my dreams! I highly recommend John Mulligan if you’re looking for a car at Sears Imported Autos. Thank you John! I look forward to working with you again in the future Sincerely, Sara
Thanks for your help John, we enjoyed working with you. This is our fourth mercedes we have owned and we can't wait to drive it. I work in the Wayzata area as a dentist and have referred many clients to Sears Imports. Merry Christmas!
Great service and the friendliness was wonderful! The dealership was spotless..We felt very comfortable with the staff and there was no pressure. We will share our experience with friends.
My wife and I enjoyed working with John Mulligan. He was very friendly and professional. He answered all of our questions and assisted us with knowing how to operate our car. It was a wonderful experience and we are truly satisfied with our purchased.
I was in the market for a different car and decided to look at Mercedes Benz. I came in not looking to buy but just look and see what was out there. After talking with John I decided to pull the trigger on a C Class. He was able to get me what needed for my trade. He was great. Very friendly low pressure. I’d recommend him to anyone looking for a Benz.
My wife and I had purchased three previous vehicles from Sears Imports and our fourth was the same as the others.....all great. This was our first with John Mulligan and he was very easy to do business with! John’s knowledge of the vehicles was top notch and easy going personality is great do deal with.....no pushy salesman here! John was the first person to greet me on the showroom floor even though I had passed several others, something I appreciate! I had purchased a GLK 250 Bluetec which I already owned another and driven for a 95,000 miles, thinking that maybe I made a hasty decision with getting another I decided to exchange it for a different vehicle. Both John and Sears were very accommodating and made what could have been an awkward process smooth and painless. Five star guy and five star dealer.
John Mulligan was extremely helpful in selecting the vehicle. Anybody looking for a vehicle and wants a great friendly experience, go see John. Thank you John!
After visiting several other dealerships to look at various car options we stopped into Sears Imported Autos and were immediately impressed by the professionalism of John Mulligan, our sales person, and everyone that we encountered in the entire sales process.
John Mulligan was so helpful in the process of picking out our Mercedes! He had every detail taken care of and found exactly what we were looking for! We’ll be back again for our next car purchase!
I was very excited my purchase and John was great. I appreciate everything. The car is wonderful and I will look forward to driving it for a long time. Thanks to all at your dealership. Thanks
Saw the car I wanted but have little free time to get down there. John held the car for me for almost two weeks before I could get in to purchase. All A’s!
John Mulligan was the best salesmen I have ever experienced. His overall personality, professionalism, honesty, and respect of the customer was a total class act. John went above and beyond to make sure I purchased the car . He gave me suggestions and his advice, After I decided on a car the process was so quick and professional. I felt like family by the end of the whole process , Now that is what you call great customer service. I would recommend John to anyone who is looking for a new or used vehicle. Thanks John!
John Mulligan is an exceptional person to work with! He made my experience painless and smooth! My wife and I bought 2 cars from him in one day and he made it all a great experience. Also amazing was Jennifer Parker who made the financing part a breeze. Sears is lucky to have these two very personable professionals on the team. We will be back....
John was awesome to work with - very friendly and professional. Made our car buying experience easy and fast. Jennifer was awesome as well for the finance process. Fast, friendly and knowledgeable.
We were in a hurry to get a truck, John made the process so smooth and with our time crunch had our truck ready quickly. Easiest purchase we’ve ever experienced. It’s our second Mercedes from sears imports.
Stephanie and I very much enjoyed being at your dealership having been in the car business years ago in California it is truly refreshing how customer service has evolved into such an art your sales sercice and f and I department displayed with such courtesy professionalism our truly enjoyable thank you again for a wonderful buying experence Stephanie and Jack
Sears has always been straightforward and fair. What a great experience! It doesn't matter if it is sales, service or the finance team, they are consistently a professional shop.
My wife and I waited a long time for the perfect GL to come along. John understood exactly what we wanted and was checking inventory for us every day. The moment this vehicle became available he was in touch with us and had it ready for a test drive. He made the buying process smooth and painless and we absolutely couldn't be happier with our new SUV and the service we received from John.
This is my 3rd car with these guys. I have received best customer service so far at the sales and service department. Also at the finance department. Thanks. LL.
I greatly appreciated the knowledge, attention to detail and guidance through the purchasing process. As expected, this team is not just focused on the sale but on building a relationship with their customers of which I’m happy to be one.
I don’t know what my next car is going to be But I know who I’m going to buy it from. Thank you John and Jennifer for the amazing service and hospitality.
Very helpful and knowledgeable staff. From evaluations to purchase it was about thee months, but John was patient and helpful Till the purchase. Leasing process was so efficient
The process went very smooth and was so efficient I could not be happier!! I was treated with class the entire way and I love my new car!!
John and Jennifer were very friendly and they offered me an incredible deal. All it took was an hour to the car out on to road.
I’m an out of state buyer so there were a few twists and turns in the transaction and John and Kelly were very diligent in their efforts to make this deal happen....everyone from the GM on down was involved to insure things went smoothly....I’d definitely buy from this dealer again....👍🏻👍🏻
John is an excellent salesman - knowledgeable, not pushy, and very responsive. I really enjoyed working with him. I found the closing process to be much faster and smoother than at other dealerships where sometimes it’s painfully slow. We love our new Audi! Thank you!
I had a good experience buying a car. They were helpful reasonable professional. I would recommend sears dealership. John and endre were great. Good day everyone. Me happy.
Service was quick and John was fantastic. He quickly picked up on our needs and steered us to a completely different car from what we originally thought was “the car” and he was completely right! We thought the 2017 CLA was the right fit and after a quick look realized it was way too small for our needs. John recommended a 2015 CLK and though it was a bit older, he couldn’t have been more right. Jennifer helped us with the transaction and was funny, friendly and helped make the paperwork a breeze and not at all stressful. Great dealership and would totally recommend.
John was very helpful throughout the entire process. Was searching/looking across the nation for this specific car. The flight & drive back home was worth the time. Thank you John.
I literally had been worried about dealing with car sales people for months. John was so nice, and I felt comfortable getting a non mercedes car from this dealer. From inspections to ratings. Thank for making me feel okay and excited to buy my first car.
A simple process in purchasing a vehicle at the dealership. A knowledgeable financing department made the process very timely. Left with a very well equipped vehicle with a good rate.
John Mulligan is a true professional and worked hard to find the right fit for me. He kept in touch even when i was not yet ready for the purchase. He is knowledgeable about the cars and kept sending me all the information available for each car identified.
Dropped in on a whim to inquire about a used pre certified MB convertible. It unfortunately was driving off the lot as I arrived. Met John Mulligan who had the inventory details and let me know what other similar models they might have available. As I waited a used SLK convertible was right by John’s desk. I liked the sporty look and price compared to the earlier CLS 550 I was drawn to. The color and details of the SLK began to excite me to have it removed and test drive. The rest is history and I selected it without much of any hesitation. John did a great job gathering information, answers to my questions and preparations for me taking ownership. Kelly Rogers in Finance worked with me to arrive at the best financing deal and add on features. I drove off on a spectacular sunny Saturday after only about 2.5 hours in a car that looks like it was made for me. Looking forward to a lasting relationship as I work with the rest of Sear’s staff to service my SLK!
I found car on car gurus, first time to your dealership. When I came in John greeted me right away was very friendly and helpful.
John Mulligan was a pleasure to work with. He answered all of our questions about the vehicle and made it extremely fair and efficient to trade in our existing car. This is our second vehicle purchase from Sears and with staff like John we'll be back again.
John Mulligan was friendly and quick on communication. He really went out of his way to what felt like more then just make a sale, but get me into a great vehicle. Although things went pretty quick, the waiting area was comfortable and generously stocked with refreshments. The financing side of the purchase was a nice surprise. I was approved for a loan with my bank and the dealership found a better rate. I’m so happy with my experience at Sears Auto imports.
John Mulligan With only six months experience was a five star Salesman! He not only took excellent care of me he was competent quick and very personable. John exceeded my expectations…
We had. A good experience. We got a fair price. John was accommodating with a few visits and test drives. The car was ready when he said it would be. You even programmed phones to the car.
John Mulligan and Kelly Rogers were a pleasure to work with They made the process of buying a car smooth and easy. I normally do not like dealing with a dealership (or the salespeople there) but John was professional, no pressure, and a very nice guy. Kelly is very nice and professional and made the financial portion very easy, Overall, a great experience and no stress! Thank you!!
From the first moment, John made our purchase a pleasure. He answered all our questions quickly and accurately, got all information promptly and was so pleasant. We didn't expect to buy a car when we walked in but he inspired confidence in both if us immediately. He didn't pressure us or try to sell us, jyst gave honest information and knowledge. We would work with him again with pleasure.
John was excellent to work with. Followed up promptly when I had questions and resolved any concerns I had. He spent time reviewing everything with me and made sure I was comfortable with the whole process. They took time reviewing all the features prior to me driving my beautiful new car away. I would highly recommend this dealership to anyone. Thanks for making it a great experience buying my first Mercedes!!
This was my best car experience I’ve ever had. John Mulligan is awesome! Great to work with, friendly and very accommodating. I would highly recommend him to any friends or family that is searching for a great experience and a great car.
Great service and friendly staff! I wasn’t planning on getting a new vehicle on the day I visited but couldn’t pass this one up!! Highly recommend this dealership!
John Mulligan was tremendously helpful. He was patient and on top of his task until I found the ML350 with specific color and options I wanted. He's great to work with and will recommend him to anyone without hesitation. Jennifer in Finance and Matthew Goldman, Product Concierge, were also very helpful and kind. They made my car purchasing experience @ Sears Import a pleasant and memorable one.
John was great. He made our car buying experience a great one. Even after us being so undecided on what car to buy. He had patience and understanding. No pressure sales.
I had the best experience at Sears! John Mulligan was informative, funny and patient! When we reached a mutually agreeable deal he put a big bow on my new car—and threw in a Mercedes golf hat! Matt, the technician, showed me how to operate and enjoy my new vehicle. I feel safe and happy. I’ll be at Sears for all my service needs.
John Mulligan was an excellent representative of Sears auto and made the whole buying experience a real pleasure. He listened well, understood what I needed and delivered a perfect option! Thanks so much and the ribbon on the car with the personalized message was a classy touch! Kelly also made the paperwork very painless and had me in and out really quickly which was just what I needed! Thank you as well!
Everyone are professional, courtesy and respectful, ready to serve all your issue and concerns especially John my sale Rep guy, he is excellent of what he does , he will answer all your issue and concerns and if he can't, he will get someone who does.
When buying a certified ore-owned ML350 John worked tirelessly to get the deal done. He was courteous of our needs, time and expectations. I’d recommend him if you are looking to work with someone who is down to earth. There were a few issues we ran into on the day we were picking up the vehicle. I could tell John genuinely cared to get them resolved.
John was very friendly and made us feel welcome in the dealership. When we arrived, John jumped in and helped us right away. I have purchased many cars throughout the years, some I have just walked away from because the of the long drawn out process. Buying a car shouldn't take all day. John kept things moving along. I would highly recommend contacting him for your next car purchase.
John the sale Rep was very calm, kind and respectful. He answer to all questions and concerns I have for him. He even introduced me to sale manager (Kent), Finance Rep (Jennifer), and Mercedes instructions (Matthew), they're all nice,kind, and respectful. I am satisfied with everything and everyone at Sears Imports Auto especially John the sale Rep. I would recommend everyone and all my friends to shop for auto at Sears Imports Auto.
We went to the Sears Imports dealership around 4 pm during the week and found the place buzzing with activity. There were staff members on the phone, walking with other customers on the sales floor, while others were in their offices attending to customer needs. At the start of our engagement we were instantly greeted by John Mulligan with a smile and a handshake. He took extra care in making sure we were comfortable and answered all our questions professionally and with the knowledge of an expert in his field. After our decision was made to make the purchase, everyone jumped to complete all the paperwork quickly (other places we had visited in the past took hours). Kent Martinka gave us a good price on our trade-in and Kelly Rogers worked to get us a great rate for our loan by not accepting the first offer given and working to get us the best deal possible. It was true teamwork between these three to help give us an amazing experience! When it was time to leave with our new car, John held a mini-celebration for us including putting a big silver bow on the car and taking our picture. The car interior and exterior had been cleaned to a dazzling shine! We highly recommend Sears Imports!
This is my first Mercedes and John went to a lot of trouble to find me the car that had all the features that I wanted. On the day of purchase he also made sure that things went very smoothly and was there to wave us off in our new car. The buying process was not stressful at all and Angela took me through all the car’s features on the day of purchase. All told the employees of Sears ensured that the purchase was trouble free and enjoyable
Sears Imports has shown me that purchasing a used car can be a fun and simple process. Friendly, trustworthy, knowledgeable and efficient staff and great service. John and Kelly were wonderful to deal with!
John Mulligan was the sales adviser who assisted me in the purchase of my GLE350. I appreciated his professional services. He was informative, organized, attentive to the requirements I had in mind. We found the car I liked rather quickly, as the dealership had a good inventory for me to choose from. John got the car right away and provided me the ride I needed to pick up the new vehicle. All of this happened within hours of me walking into the dealership. It was a easygoing, pleasant experience. The new car is wonderful as well.
I was in the process of buying a Mercedes Benz and therefore I expected to be looked after and served well. I was not disappointed. Everything, from the cleanliness of the showroom facilities, the polished state of the car, the attitude of the front desk service staff, to John Mulligan himself – were perfect. This was all particularly important as I have only recently arrived in the US about six months ago and therefore I'm not familiar with US laws regarding vehicle purchasing, insurance, warranties, etc. However John explained all of these very patiently and in a way that did not make me feel inadequate. In fact, even though I've already picked up the car I sent him a question by email recently and his response was immediate and helpful. I look forward to coming into the show room again to have my tags affixed and also work with the concierge who will help me through the technicalities of the car. An all-around amazing experience which is simply accented by a similarly amazing vehicle. In conclusion, I feel like I've developed a relationship for life – like family – knowing that John Mulligan and the Sears Imported Autos team will always be there for me when I need them.
We have bought and owned several vehicles but this was our first Mercedes. Hands down this was our best experience as far as overall satifaction. The way we were were treated from the moment we walked in the door was exceptional! They have our business.
Brian responded to me on his day off. Being that I am a Sales Representative in a different industry and respond to my customers in the same way, I really appreciated the extra effort.
Brian, was great to deal with from beginning to end. Very politely followed up with me for a month till I came to my final decision. The whole process was quick and efficient. Would recommend Brian to anyone.
I enjoyed my experience with Brian at Sears Imported Autos! He was very knowledgeable and diligent in helping me find the right car. He and the rest of the staff are very personable and kind! Thank you Brian for making my experience excellent!
Sears is a wonderful - full service Mercedes Benz dealership in the Minneapolis area. If Mercedes has it available, Sears will be able to help. They are fast, friendly and professional. They no when to hold and when to fold and I appreciate that.
Buying a vehicle should be an enjoyable experience. More often than not that happy feeling of getting a new one or a pre owned one soon disappears after we walk into the dealership. I’m from out of town and Sears had a vehicle I was interested in. Brian sent me a narrated video of the vehicle and subsequently I bought it. Normally I do not buy vehicles online but since I’ve known Brian, for quite a while, I have great trust in him. He arranged everything so when I arrived I was in and out very quickly and was on my way with none of the 2 to 3 hour ordeals at other dealerships. The enjoyable experience is there knowing that Brian is there to help advise you from beginning to end, so you’ll never feel you’re by yourself.