Roadside Assistance

 
 

As of January 1, 2011 the Roadside Assistance Program (RAP) offers complimentary and enhanced services to customers with vehicles that are eligible. Customers with vehicles that are not eligible have the opportunity to become eligible by servicing their vehicle at an authorized Mercedes-Benz dealership. The customer also has the option of separately purchasing Roadside services through the Customer Assistance Center (CAC).

 

The main services that are offered through RAP include:

  • The changing of a flat tire with a good spare
  • Jump start  to a dead battery
  • Providing gas to a customer who is out of fuel
  • In the event you are in an accident; free towing to the nearest authorized Mercedes-Benz Collision Center.

The above services are complimentary to those who are eligible, and available for purchase to those who are not eligible. While these are the main services communicated to our customers, there are more services available to customers (depending on what dealerships and vendors are able to offer).
 

Eligibility requirements

A vehicle is eligible for complimentary Sign & Drive and towing if it meets the following conditions:

If your vehicle: Then:
  • Is under any Mercedes-Benz warranty (New Vehicle Limited Warranty, Extended Limited Warranty, Certified Pre-Owned Warranty)
 You are eligible for Mercedes-Benz Roadside Assistance*
  • Is out of warranty and is regularly serviced an authorized Mercedes-Benz dealership (a single transaction of at least $100.00 in the 18 months prior to the Roadside call)
 You are eligible for Mercedes-Benz Roadside Assistance*
  • Was purchased directly from an authorized Mercedes-Benz dealership prior to January 4th, 2011 and you still own the vehicle
 You are eligible for Mercedes-Benz Roadside Assistance*
  • Is out warranty
  • Not regularly serviced at an authorized Mercedes-Benz dealership
  • Not purchased directly from an authorized Mercedes-Benz dealership
 Please visit an authorized Mercedes-Benz dealership for service to qualify for roadside assistance. Or, you may purchase an individual service through the Mercedes-Benz Customer Assistance Center at the time of service.

*As of January 1, 2011, Mercedes-Benz Roadside Assistance will offer the following complimentary services for eligible vehicles:

  • Sign & Drive
    • Replace a flat tire with a spare
    • Jump start
    • Small amount of fuel, should the vehicle run out
    • In the event you are in an accident; free towing to the nearest authorized Mercedes-Benz Collision Center.

Please note that in certain unique circumstances, additional charges may apply to Sign & Drive and towing.


Telephone:
CALL 1-800-FOR-MERCedes (1-800-367-6372)
Please have the following information ready:
  1. Your Name
  2. Vehicle Identification Number
  3. Year, Model, and Color of Vehicle
  4. Telephone Number Where You Can Be Reached
  5. Disabled Location of Vehicle
  6. Description of Problem


mbrace™:
If your vehicle is equipped with mbrace™ and you are a mbrace™ subscriber:
  1. Press the Wrench Button* in your vehicle (located in armrest or overhead console).
  2. You will be connected with a Roadside Assistance Dispatcher.
    mbrace™ will automatically send the dispatcher information about your vehicle type and location.**
  3. Describe the problem you are experiencing to the Dispatcher.
  4. The Dispatcher will send appropriate service personnel to your location.


mbrace™ Mobile Application (for iPhone and BlackBerry):
  1. Launch the application
  2. Login with your Account Number and PIN
    (If you forget your mbrace™ account number or PIN. Call the Mercedes-Benz mbrace Response Center at 1-866-990-9007 or press the i-Button in your vehicle)
  3. Touch or scroll and click on the Assistance button to access Assistance screen
  4. Touch or scroll and click on the "Call" button next to Call M-B Roadside Assistance.

* See your operator's manual for complete instructions.
** Only where cellular and GPS are available.


facebook_link
twitter_link
youtube_link
Get the QR Code for this URL